Reflow
Customer Success Manager
Canada · Part-time
Sponsorship not specifiedDetected 176 days ago
SparkProduct StrategyCustomer Success
About the role
- The salary ranges in our job postings are intentionally wide because they need to cover both U.S. and international candidates.
Responsibilities
- Own the customer journey: setup, onboarding, adoption, and long-term success.
- Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
- Build strong relationships that lead to expansions and renewals.
- Create and refine the playbook: Onboarding processes, success metrics, touchpoints.
- Partner with founders on GTM experiments and jump into "whatever's needed" as we scale.
Requirements
- Customer-facing pro: You know how to excite, guide, and close.
Skills
- Technical, finance, economics or product background
- Curious & logical: You understand your customer's business needs and apply to their product configuration
- Sharp communicator: Written, verbal, and human.
- Background in B2B SaaS, enterprise software, or data-heavy products
- Familiarity with analytics platforms, BI tools, workflow systems, or automation software
- Be an early, high-impact hire, working directly with the founders as a founding member
- Drive growth, contribute to PMF, GTM explorations
- Our final offer will depend on things like your experience, skill set, and location.
Compensation
- We offer competitive pay based on the market and where you're located.
- The salary ranges in our job postings are intentionally wide because they need to cover both U.S. and international candidates.
- Our final offer will depend on things like your experience, skill set, and location.
Benefits
- Entrepreneurial: Former founder, early employee, or operator who thrives in ambiguity.
Company info
- Move customers from demo → value quickly.
- You dig into workflows, uncover pain, and use insights to shape product and company direction.
- Shorten time-to-value: Move customers from demo → value quickly.
- Experience supporting enterprise customers through security, data access, or compliance reviews
- Influence product roadmap, and help define the culture of how we work with customers
This listing is sourced directly from Reflow's careers page and normalized into a canonical job model.