Bowie State University
Enrollment Services Specialist
Bowie State University, USA · Staff+
Sponsorship not specifiedDetected 105 days ago
CRMCustomer SupportZendeskResearchCommunicationMicrosoft Office
About the role
- This is not a remote position. - Work independently and collaboratively with the ability to prioritize tasks and adjust to the needs of the department, division, and university.
- Bowie State University shall not discriminate against any individual on the basis of race, color, religion, age, ancestry or national origin, sex, sexual orientation, disability, marital status or veteran status.
- 11375, and Article 49B of the Annotated Code of Maryland.
Responsibilities
- Accurately and efficiently deliver comprehensive customer service support about course enrollment/registration information, academic records, financial aid, billing and payment, and residence life with a focus on student success and retention.
- Perform other duties as assigned
- The Enrollment Services Specialist is responsible for providing wide-ranging, front-facing customer service support to university constituents (i.e., prospective and current students, families, faculty, and staff) for the following student services offices: admissions, housing, financial aid, registrar, student accounts, and new student experiences.
Requirements
- Must be able to meet expectations in a fast-paced, customer-oriented environment.
- Report to campus and other university events as needed (some evenings and weekends may be required).
- Work independently and collaboratively with the ability to prioritize tasks and adjust to the needs of the department, division, and university.
- Accept, receive, sort, and appropriately process or route required documents presented by student(s) for partner offices.
Nice to have
- Bachelor's degree preferred.
Compensation
- Represent enrollment services and the one stop during annual days/programs, events, conferences, etc., and complete special projects and initiatives as assigned.
Company info
- read critically, and adapt communication for our diverse audience. Ability to respond to customers quickly, accurately, and congenially.
- Ability to respond to customers quickly, accurately, and congenially.
Equal opportunity
- Title VII of the Civil Rights Act of 1964, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, the Age Discrimination Act, Sections 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, Federal Executive Order No.
- This commitment applies in all areas and embraces faculty, staff, and students.
- Equal opportunity of access to academic and related programs shall be extended to all persons.
- Bowie State University shall have as its firm objective equal opportunity in recruitment and hiring, rate of pay, all other promotions, training, retention and dismissals, for all employees and applicants for employment.
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This listing is sourced directly from Bowie State University's careers page and normalized into a canonical job model.