Owens & Minor
Sr. Customer Service Representative
Atlanta, GA · Senior · Full-time
Sponsorship not specifiedDetected 8 days ago
CRMSAPSupply ChainCustomer SupportResearchLeadershipCommunicationCritical ThinkingMicrosoft Office
About the role
- Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.
- Steps in and acts in all functions (order management, product flow, backorder management, and credits) on the Customer Service team as needed.
- Acts as primary customer point of contact in a manner that maximizes customer satisfaction.
Responsibilities
- Handles all incoming issues and either resolves them or assigns tasks to the appropriate team within Customer Service clients, resulting in a or other internal O&M team, using smart customer‐focused decision-making skills; forwards all non‐essential duties to the appropriate support desks (backorders, drop ships, credits) and escalates issues as appropriate.
- Fully documents all work performed and communications conducted with the customer using case management software to appropriately record and track outstanding activities.
- Accurately enters manual orders as needed to support customer requests.
- Collaborates with various supply chain touchpoints [Suppliers, Distribution Centers (DC), transportation companies, Master Data Management (MDM) team, etc.] to research item status for all work assigned to proactively prevent customer order issues.
- Research and document the status of unfilled customer sales order lines for work assigned post customer sales order cutoff.
Skills
- Knowledge of the healthcare industry preferred
Compensation
- The anticipated pay range for this role is as follows: up to $25 hr./.
Benefits
- Comprehensive Healthcare Plan
- Medical, dental, and vision plans start on day one of employment for full-time teammates.
- Educational Assistance
- Employer-Paid Life Insurance and Disability
- Support for your Growing Family - Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
- Health Savings Account (HSA) and 401(k)
- We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
- In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave - including parental leave.
- Well-Being - Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs - all at no cost to you.
Company info
- Voluntary Supplemental Programs - We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
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