OnRamp
Principal Product Manager
Boston · Principal
Sponsorship not specifiedDetected 21 days ago
Machine LearningAgentic AIProduct ManagementOnboardingCustomer SuccessAccount Retention
About the role
- The customer portal is OnRamp's most visible surface - it's where our customers' customers go to complete onboarding, take action, and stay engaged throughout their entire lifecycle.
- Making that experience exceptional is a direct driver of our customers' retention, expansion, and revenue outcomes.
- You'll also be the PM owner of Aero AI's customer-facing agent capabilities: the intelligence embedded in the portal that surfaces contextual guidance, nudges stalled users, answers questions in the moment, and escalates to a human when it matters.
Responsibilities
- You will define what best-in-class end customer engagement looks like, build the roadmap to get there, and ship it.
- AI-Powered Customer Engagement Own the product direction for Aero AI's portal agent layer.
- Work closely with engineering and design to build agents that understand where a customer is in their journey, take proactive action to keep them moving, and hand off to humans with the right context when needed.
Requirements
- 8+ years of product management experience at B2B SaaS companies
- Track record of owning and shipping customer-facing product experiences
- Experience working on or alongside customer success, onboarding, or implementation tools
- Hands-on experience working with AI/ML-powered features or products
- Ability to operate across strategy, discovery, and execution without needing a lot of structure
- Experience at companies in growth or scaling stages
- You can connect product decisions to customer outcomes (time-to-value, adoption, retention) and business outcomes (expansion, churn reduction, NPS).
Nice to have
- Define the intelligence - the signals, triggers, and interventions - that turn passive portal visits into active engagement.
- This includes new surfaces, new interaction models, and new ways to close the loop between the customer-facing experience and the internal teams managing it.
- Translate customer problems and business outcomes into clear, well-scoped specs.
- Prioritize ruthlessly.
- Move fast without creating rework.
Compensation
- Highly competitive cash compensation, equity, and benefits
Benefits
- Highly competitive cash compensation, equity, and benefits
Company info
- OnRamp transforms B2B customer onboarding into a revenue driver.
- Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%.
- Backed by leading investors (we just raised our $15M Series A) and trusted by Fortune 15 companies, we're redefining how companies bring new customers online.
- We've built the system of record for post-sale workflows, powering onboarding and expansion for enterprise customers including Fortune 15 companies.
- Voice of the Customer Stay close to customers - both our direct customers (the teams using OnRamp to run onboarding) and their end customers (the people going through it).
- the portal experience that our customers' customers live in, and the AI-powered engagement layer that makes every interaction more effective.
- You'll own the surface that end customers interact with most - the portal is OnRamp's most visible and differentiated product area
- AI is a core tool, not a side project - you'll define how agentic engagement actually works for real enterprise customers
- You'll work directly with enterprise customers and see your decisions play out in real implementations
- We're hiring a Principal Product Manager to own the customer-facing side of OnRamp: the portal experience that our customers' customers live in, and the AI-powered engagement layer that makes every interaction more effective.
- Customer Portal Experience Own the end-to-end experience of the OnRamp customer portal - the primary interface for end customers running their onboarding and keeping their customers engaged.
- Define what a best-in-class portal looks and feels like, identify gaps between where we are and where we need to be, and build a roadmap that closes them.
This listing is sourced directly from OnRamp's careers page and normalized into a canonical job model.