Modmed
Vendor Success Manager
Remote - USA
Sponsorship not specifiedDetected 5 days ago
Cloud PlatformsProject ManagementBusiness DevelopmentLead GenerationCustomer SuccessEHR/EMRCommunicationCollaboration
About the role
- A Culture of Excellence When you join ModMed, you're joining an award-winning team recognized for innovation and employee satisfaction.
- PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media.
- The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals.
Responsibilities
- Own implementation phase through onboarding, training, executive sponsored meetings and goal/ KPI setting
- Collaborate with internal teams through onboarding integration to create a strong foundation for partnership
- Track KPIs such as velocity of implementation, lead generation by vendor, revenue generated, vendor retention and satisfaction rate, residual reports
- Build trusted relationships with key stakeholders within Modernizing Medicine and the Vendor organization to facilitate all areas of support directly related to Vendor Growth
- Drive revenue by cross selling services
- Introduce, demonstrate, and sell new products and services to the partner community
- Create and execute action plans on behalf of the vendor to engage appropriate cross functional teams to contribute to development, integration efforts, marketing, and channel (services) sales
- Work with Business Development managers to provide support by way of collateral resources, training support, etc
- The Vendor Success Manager builds relationships with our vendors (Solution or Technology) as a trusted advisor within Modernizing Medicine, ensuring they are enabled for a productive partnership.
- Maximizing opportunities to accelerate the revenue generated from partner channels, leading the onboarding initiative through relationship management.
Requirements
- 3+ years working in a experience in professional services, management consulting, customer success, business development, or another client-facing role
- Experience providing technical and configuration assistance
- Proven innovative thinker who is able to blend technology and business strategy
- Ability to negotiate skillfully in tough situations
- Leverage Partner operational and CSAT data to track performance while proactively engaging with Vendors to maintain momentum and course correct as required
Nice to have
- Bachelor's Degree required
- Business, Technology, or related area preferred
- Project Management experience preferred
- Experience with Modernizing Medicine Solutions or EHR/PM Preferred
Skills
- Consistently ranked as a Top Place to Work
- 2025
Compensation
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation.
Benefits
- At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce.
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
Company info
- Venture-Backed Company of the Year
- We are growing fast, thinking big, and we are just getting started.
- Ready to modernize medicine with us?
- Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process.
This listing is sourced directly from Modmed's careers page and normalized into a canonical job model.