PermitFlow
Head of Operations
New York City, NY
Sponsorship not specifiedDetected 78 days ago
Agentic AICustomer SuccessLeadership
About the role
- We're looking for a Head of Operations to lead and scale the operational engine behind PermitFlow.
- This role will oversee a large, multi-layered operations organization responsible for delivering permitting outcomes for customers, supporting new customer pilots, and ensuring excellent service that drives retention and growth.
- The Head of Operations will work closely with Sales, Customer Success, and Product, Engineering, and Design to continuously improve operational workflows and help translate operational insights into product and AI-driven automation..
Responsibilities
- Lead and scale PermitFlow's core operations organization.
- Manage a team of Operations Managers and Operations Leads
- Build systems, metrics, and processes that enable the operations team to scale efficiently as the company grows.
- Strong operator who can balance strategy, systems design, and execution.
Requirements
- 7-12+ years of experience in operations, with at least 3-4 years in a senior leadership role managing managers and large teams
- Experience scaling operational processes in a high-growth environment.
- Proven track record scaling operations in a high-growth startup
- Experience managing teams at meaningful scale (100+ people)
- Experience working alongside or within a product/engineering organization
- comfort with technology and AI
Nice to have
- Experience implementing automation or AI
- Exposure to construction, permitting, or real estate development.
- You'll play a key role in shaping how PermitFlow scales in the years ahead.
- All employment decisions are based on merit, qualifications, and business needs.
- Experience in construction, real estate, permitting, or government services is a plus but not required
Company info
- PermitFlow is redefining how America builds.
- We're an applied AI company serving the nation's builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how.
- Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts - accelerating housing, clean-energy, and infrastructure development across the country.
- Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity.
- PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
- As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
- We've raised over $90M, most recently completing our Series B, https://www.permitflow.com/blog/permitflow-series-b from top-tier investors including Accel, Kleiner Perkins https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
- Partner with Sales and Customer Success to onboard prospective and new customers and help convert them into long-term partnerships.
- Own customer operations, ensuring customers receive reliable, high-quality service that drives retention and expansion.
- Operations is at the center of how PermitFlow delivers value to customers.
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This listing is sourced directly from PermitFlow's careers page and normalized into a canonical job model.