Ploy
Founding Growth Manager
New York City
Sponsorship not specifiedDetected 15 days ago
Design SystemsProject ManagementSEOBrand StrategyPerformance MarketingOnboardingCustomer Success
About the role
- You'll be the reason customers launch fast, see impact immediately, and become long-term Ploy advocates.
- This is a high-ownership, cross-functional role at an early-stage startup.
- You'll be equal parts project manager, onboarding specialist, and marketing practitioner - someone who can sit across from a customer's growth team and immediately earn their trust.
Responsibilities
- Lead customer onboarding end-to-end: kickoff, requirements, setup, launch, and handoff
- Configure and validate the customer's setup in Ploy:
- Design system / brand system setup
- Identify blockers early (data, access, content, approvals) and drive resolution
- Build repeatable onboarding playbooks and continuously improve the process based on what breaks
Requirements
- You're not an engineer, but you can troubleshoot integrations, navigate data issues, and figure out product workflows independently.
- 2-4 years of experience in a web design, digital marketing, or agency environment - you've built or overseen web and understand what makes them work
Nice to have
- Experience in customer success, onboarding, implementations, or solutions engineering in B2B SaaS
- Experience at an early-stage startup with fast iteration loops
- This is a cross-functional role.
Company info
- Your goal is to shorten the path to value for Ploy customers.
- To achieve this goal, you'll own account strategy, implementation, onboarding, training and support for Ploy customers.
- Provide Ploy customers with advice and best practices to get the most out of Ploy
- Customers launch on time with a working, correct setup (brand system, KB, integrations, initial ploys)
This listing is sourced directly from Ploy's careers page and normalized into a canonical job model.