Luminegrp

Luminegrp

Account Manager

Remote, Ontario, Canada

Sponsorship not specifiedDetected 21 days ago
Project ManagementAgileHubSpotCRMAccount ManagementProcurementCommunicationCollaborationProblem Solving

About the role

  • We are seeking a motivated Account Manager to join our remote team.
  • This role combines project management with client relationship management, serving as a key point of contact for clients while supporting internal teams to ensure projects run smoothly and on time.
  • The primary goal is to handle day-to-day client interactions and operational tasks, allowing our CEO to focus on high-level strategy, sales, quoting, and business development.

Responsibilities

  • Client Relationship Management: Build and nurture strong relationships with client's procurement teams, and technical decision-makers to support software enhancements in existing accounts through regular communication, understanding their needs, and ensuring high levels of satisfaction.
  • Meeting Facilitation: Schedule, lead, collaborate and document client meetings, capturing action items, decisions, and feedback to keep projects aligned.
  • Work with Professional Services and Managed Services teams, acting as a key liaison between operational teams and decision-makers to support and drive customer upsell use cases (billing, charging, mediation, CRM, product catalogue, etc.).
  • Reporting and Documentation: Maintain accurate project records, generate status reports for clients and internal stakeholders, and use project management tools to track milestones.
  • Support CEO Initiatives: Handle routine client-facing duties to free up executive time, including initial client onboarding and basic issue resolution.
  • Support Client QBR's: Drive quarterly business reviews by working closely with operations to present performance metrics, project progress, and roadmap priorities aligned to customer strategy.
  • RFP Coordination: Drive RFP/RFI responses and proposals while leading pricing discussions and contract negotiations to close and expand customer engagements.
  • Sales Support: Partner with the Professional Services team to identify and develop business cases for software upgrades, new projects and paid service engagements.
  • Soft Skills: Excellent communication and interpersonal skills for client interactions; strong organizational abilities to manage multiple priorities; proactive problem-solving mindset.
  • We deliver innovative solutions that help our clients achieve their goals through cutting-edge technology and collaborative project management.

Requirements

  • Bachelor's degree in business, Computer Science, Project Management, or a related field (or equivalent experience).

Nice to have

  • Preferred: Knowledge of CRM software (e.g., HubSpot) for client management
  • any exposure to software development concepts.

Skills

  • Soft
  • Preferred: Knowledge of CRM software (e.g., HubSpot) for client management; any exposure to software development concepts.
  • Why join us?
  • Work remotely with a flexible schedule
  • Gain exposure to real-world software systems and customer interactions
  • Qualifications and Skills

Benefits

  • Education: Bachelor's degree in business, Computer Science, Project Management, or a related field (or equivalent experience).
  • Be part of a supportive team that values learning and growth

Company info

  • Make a meaningful impact by helping customers succeed
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This listing is sourced directly from Luminegrp's careers page and normalized into a canonical job model.