QuadReal Property Group

QuadReal Property Group

Team Lead, Service Desk

Toronto, CA · Mid

Sponsorship not specified$90k-$105kDetected 61 days ago
AzureInventory ManagementRecruitingCustomer SupportLeadershipCommunicationMentoringSharePoint

About the role

  • About QuadReal Property Group QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia.
  • Its assets under management are $98.5 billion.
  • From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets.

Responsibilities

  • Provide leadership support to the Service Delivery team and ensure all service requests and incidents are handled properly & efficiently and in a timely manner.
  • Identify and implement process improvements with support from Manager.
  • Create and foster a "customer centric" culture within the Service Delivery team. Prioritizing & resolving incoming IT issues/requests to achieve a high level of user satisfaction with every interaction.
  • Collaborate and communicate with users, peers, and other IT team members to resolve service and support related issues.
  • Proactively escalate issues to appropriate support group or management as applicable.
  • Develop, maintain, and contribute to QuadReal's knowledge repository including but not limited to the publication of knowledge articles / knowledge sharing / Standard of Procedure / User guide / training materials etc.
  • Function as subject matter expert for assigned support and technical domains to provide outstanding user experience.
  • Stay up to date on the latest technology trends and advancements and proactively make recommendations for technology updates and maintain technical knowledge for current support responsibilities.
  • 10+ years of proven enterprise experience in technical support or service desk role.
  • Service & process oriented and data-driven mindset to create business value for service delivery.

Requirements

  • College diploma in Computer Science, Information Technology, or related field is required.
  • Experience supporting Active Directory, Azure, Anti-virus, Office 365, Intune, Teams, SharePoint is required.
  • Intermediate level experience with ServiceNow is required.

Nice to have

  • QuadReal does not accept unsolicited resumes from any source other than directly from a candidate.
  • Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property.
  • QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
  • A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.
  • QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format.
  • If you require accommodation, please advise the
  • Talent Acquisition team member you are working with and include the following:
  • Job posting #, your name and your preferred method of contact.

Compensation

  • The expected annualized base salary range for this role is $90,000 – $105,000.

Benefits

  • Planned, distribute and maintain the Stand-By/ On-Call schedule for the Service Delivery team to ensure 24x7x365 IT coverage for all QuadReal employees.
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This listing is sourced directly from QuadReal Property Group's careers page and normalized into a canonical job model.