Life at Starwood Hotels

Security Officer

1 Hotel Austin

Sponsorship not specifiedDetected 4 hours ago

Customer SupportCommunicationCollaborationProblem Solving

About the role

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way.
That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
A job at 1 Hotels is about more than punching a clock.

The Security Officer is responsible for maintaining a safe and secure environment throughout the property by proactively identifying risks, enforcing safety and security policies, responding to incidents, and providing support to guests and team members.
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being.
Maintain fixed posts or conduct mobile patrols as assigned to monitor activity and prevent theft, vandalism, or unsafe behavior.
Perform crowd control and scene management during incidents, events, or emergencies.
Maintain a professional, calm, and courteous demeanor at all times, regardless of external pressures.

Proficiency with basic computer systems, security software, reporting tools, and mobile devices.
Ability to stand, walk, and patrol indoors and outdoors for extended periods.
Ability to sit, kneel, bend, crouch, and climb stairs as required.
Ability to lift, carry, push, or pull up to 50 pounds.
Ability to respond quickly to emergencies and physically demanding situations.
Monitor employee and vendor access, report unauthorized access, and log vendors and visitors as required.
Assist with emergency evacuations and life safety procedures as required.
Ability to work independently or as part of a team.
High level of integrity, discretion, and confidentiality.

High school diploma or equivalent required.
Prior experience in security, loss prevention, military, or law enforcement preferred.
Luxury hotel or resort experience strongly preferred.
Must be at least 21 years of age.
CPR, First Aid, and AED certification required (or ability to obtain).
Alcohol Awareness certification required (or ability to obtain).
Any required state or local security licenses must be obtained and maintained.
Must successfully complete company-required security training and annual assessments.
Excellent verbal and written English communication skills; additional languages a plus.
Strong customer service skills with the ability to de-escalate situations calmly and professionally.
Ability to make sound decisions under pressure in fast-paced environments.
Strong observation, problem-solving, and conflict-resolution skills.

Must successfully complete company-required security training and annual assessments.

Provide medical assistance, including First Aid, CPR, and AED use, within the scope of training until emergency responders arrive.
Maintain knowledge of the location and condition of emergency equipment and medical kits; report deficiencies promptly.

This listing is sourced directly from Life at Starwood Hotels's careers page and normalized into a canonical job model.