Chewy
Manager, Customer Service I
Hollywood, FL · Mid
Sponsorship not specified$10k-$25kDetected 131 days ago
Customer SupportLeadershipCommunicationMentoringMicrosoft Office
Stay score
odds of building a lasting career here
35Risky
Cap-exempt (no lottery)0
Sponsors this role72
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 94 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card follow-through: 44%
Of 75 labor certifications old enough to have been used, 42 expired without the employer filing the next step. Median time from filing to decision: 488 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
24 transfer filings in the last year, covering 24 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- We are looking for leaders to join our Customer Service Operations Team who are passionate not only about our customers, but about our people.
- The Team Manager should have outstanding communication, interpersonal and customer service skills, as well as comprehensive knowledge of company policies and offerings.
- Monitor and control Team Members' productivity and workload of multi-channel volume.
Responsibilities
- Manage a team of 10-25 direct reports Build and drive talent management strategies that include but are not limited to succession planning, talent reviews, recommendations of promotional opportunities for top performers, and development of all Team Members.
- Leverage multiple data points, trending information, and behavioral patterns to establish and implement coaching strategies.
- Manage the corrective action process up and through termination for conduct or performance related issues.
- Partner with recruiting to conduct interviews, assist in defining hiring profiles, and provide feedback on candidate quality to drive continuous improvement and candidate selection.
- Improve production levels of phone, email, chat and social media teams through recurring meetings and huddles to communicate critical business updates and drive team member productivity.
- Deliver individualized feedback on performance and behavior to all Team Members to identify areas of opportunity and develop action plans to improve metrics, closing performance gaps Review and score customer calls using quality control guidelines to ensure agents are meeting established criteria
- Build High-Performing Teams
Requirements
- 2-5 years' working experience in a customer service or call center environment.
- Management experience with 5 or more direct reports.
- A sense of urgency with a demonstrated ability to multi-task and adapt to quickly changing priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite products.
- Must be willing to work evening shifts and perform other duties as needed.
Compensation
- Partner with the Operations Manager to create and implement annual engagement plans and activities.
Company info
- Manager should have outstanding communication, interpersonal and customer service skills, as well as comprehensive knowledge of company policies and offerings.
- Operate with understanding, active listening, patience, empathy, and kindness to customers and fellow Team Members.
Equal opportunity
- Chewy is an equal opportunity employer.
Visa & Work Authorization
- applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing,
This listing is sourced directly from Chewy's careers page and normalized into a canonical job model.