Ivo Inc.

SMB Customer Success Manager

San Francisco

Sponsorship not specified$100k-$140kDetected 22 days ago

CanvaHubSpotSalesforceCRMAccount ManagementCustomer SuccessWordPress

About the role

We're looking for an energetic, customer-obsessed SMB Customer Success Manager to help us grow and retain our SMB customer base.

Scaled Account Management: Manage a high-volume book of SMB accounts, running efficient, scalable touchpoint to drive adoption and retention.
Product Adoption: Develop a deep understanding of each customer's use case and help them unlock more value from the Ivo platform over time.
Support & Issue Resolution: Manage support inquiries efficiently, triaging issues and collaborating with the technical team on resolutions.
Self-starter who can thrive in ambiguity and build processes where none exist yet.
Relocation and Visa Support: We also offer relocation assistance for successful applicants moving to SF, as well as support for visa and green card applications where applicable.

Experience in legal tech or with legal professionals is a plus
Familiarity with CRM and CS tools (e.g. Salesforce, Gainsight, HubSpot) is a plus.
Would describe yourself as being relentlessly resourceful. http://www.paulgraham.com/relres.html
You have a strong internal sense of urgency.
You have a bias towards doing things today, rather than tomorrow.
Experience working in a startup environment is preferred but not required.
Are an exceptional communicator, confident and comfortable in front of many different types of audiences (from General Counsels to webinars with 500 lawyers).

The USD OTE range for this role is $100,000 - $140,000 (+equity would be on top of this).

We provide commuter benefits to help make getting to and from the office easier and more convenient.
Enjoy a vibrant office with catered lunch provided five days a week, premium snacks and coffee, a gym located in the building, and a dog-friendly environment!
Comprehensive medical, dental and vision plans to suit the needs of you and your family.
Unlimited PTO: So you can take the time you need to recharge, stay healthy, and bring your best self to work.

Guide new SMB customers through a streamlined onboarding experience, helping them get to value quickly.
Plan for your future with access to our company-sponsored 401(k) program.
Onboarding & Time-to-Value: Guide new SMB customers through a streamlined onboarding experience, helping them get to value quickly.
Scaled Engagement Programs: Build and maintain scalable resources - email sequences, help articles, webinars, and playbooks that serve customers at scale.

Relocation and Visa Support: We also offer relocation assistance for successful applicants moving to SF, as well as support for visa and green card applications where applicable.

This listing is sourced directly from Ivo Inc.'s careers page and normalized into a canonical job model.