Zenput
Managed Services Manager
Boston, Massachusetts, United States · Full-time
Sponsorship not specified$95k-$110kDetected 40 days ago
AccessibilityProduct ManagementProject ManagementOperations ManagementInventory ManagementCustomer SuccessCommunication
About the role
- Crunchtime is launching a new, staff augmentation subscription service.
- This service will provide customers of the Crunchtime suite consistent, knowledgeable expertise that ensures the product configuration matches the customer business model.
- As a result, the customer will be confident in the business decisions they make based on Crunchtime data, and continue to renew their product subscription.
Responsibilities
- Top operators, including Jersey Mike's, Five Guys, Smoothie King, Wingstop, and Chili's, rely on Crunchtime to achieve profitability and deliver great guest experiences every day in every store.
- As the inaugural leader of this team, you will define and deliver a fantastic customer experience, while building delivery processes designed for scalability.
- Lead, coach, and develop a team of consultants, fostering a culture of excellence, discipline, and consistency.
- Maintain key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of the team.
- Prepare and deliver quarterly effectiveness review describing both application quality and quality of services.
Requirements
- A minimum of 5 years of experience in a consulting role.
- Experience leading a team and personnel management.
- Experience with a combination of project management, incident management, and time tracking software
- A bachelor's degree.
- Experience as a delivery manager for a consulting team
- Ability to have a big impact
Compensation
- The annual base compensation range for this position is $95,000 - $110,000.
- The reasonably estimated total cash compensation (base + variable) range for this full-time position will be $106,875 - $123,750.
- Actual compensation is based on factors unique to each candidate, including, but not limited to: job-related skills, qualifications, education, experience, and location.
- Crunchtime has a location-based compensation system, so someone doing the same job in a different city might have a different pay range.
- Equal Employment Opportunity Statement
- We have an inclusive and diverse workplace where every team member is respected and valued.
Benefits
- Medical, dental, and vision benefits (FSA, HSA & HRA options)
- Basic & Voluntary Life Insurance
- Commuter benefits
Company info
- Develop, execute, and track the engagement workflow with Customers, so their administrative and management requests are handled expertly, and within SLA's
Equal opportunity
- At Crunchtime, we are an equal opportunity employer.
- We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.
- We have an inclusive and diverse workplace where every team member is respected and valued.
- As a global software development company, we believe that our diverse employee population enriches our work environment.
This listing is sourced directly from Zenput's careers page and normalized into a canonical job model.