calpionplutus

calpionplutus

Head of Client Success Management (RCM)

Dallas, Texas · Exec

Sponsorship not specifiedDetected 20 days ago
Data AnalysisComplianceStakeholder ManagementCRMAccount ManagementBusiness DevelopmentNegotiationProcess ImprovementPerformance ManagementCustomer SuccessAR/VREpicCernerEHR/EMRLeadershipCommunicationCollaboration

About the role

  • This individual will act as a trusted advisor to executive client stakeholders while partnering closely with internal operations, delivery, finance, sales, product, and offshore leadership teams.

Responsibilities

  • Lead and oversee the Client Success Management organization for all RCM client engagements.
  • Develop and execute strategic client success initiatives to improve retention, satisfaction, and long-term account growth.
  • Build scalable frameworks, processes, and governance models for client engagement and relationship management.
  • Drive a customer-first culture across operational and leadership teams.
  • Drive customer satisfaction initiatives and ensure exceptional client experience throughout the engagement lifecycle.
  • Partner with clients to identify operational improvements, optimization opportunities, and expansion initiatives.
  • Collaborate closely with operations leadership to ensure service delivery excellence across all accounts.
  • The Head of CSM will drive client satisfaction, retention, expansion opportunities, and overall business performance while ensuring seamless collaboration between clients and internal cross-functional teams.
  • Support large-scale implementations, operational transitions, and process transformation initiatives.

Requirements

  • Strong knowledge of physician and/or hospital revenue cycle operations.
  • Experience leading Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs).
  • Experience working with EMR/EHR and practice management systems such as Epic, Cerner, Meditech, Athenahealth, eClinicalWorks, or similar platforms.
  • Willingness to travel as required by business needs.
  • 12+ years of experience in Revenue Cycle Management (RCM) operations and client-facing leadership roles.

Nice to have

  • Strong analytical and operational transformation experience.
  • Executive Leadership
  • Client Success Strategy
  • Revenue Cycle Management (RCM)
  • Account Growth & Retention
  • Denials Management
  • Strategic Planning
  • Process Improvement

Compensation

  • Competitive compensation

Benefits

  • About Plutus Health Inc
  • Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services with SOC2 Certification.
  • We are dedicated to helping healthcare providers improve their financial performance through innovative solutions, operational excellence, and client-centric service delivery.
  • Our expertise spans multiple healthcare specialties, enabling us to deliver measurable outcomes for our clients nationwide.
  • Plutus Health Inc. has been recognized on the Inc.
  • The Head of Client Success Management (RCM) will lead the overall client engagement strategy, client retention initiatives, operational alignment, and growth across enterprise healthcare accounts.
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