AlertMedia
Customer Success Manager
Austin, TX HQ
H1B sponsorship availableDetected 20 hours ago
HubSpotSalesforceAccount ManagementBusiness DevelopmentCustomer SuccessCustomer SupportCommunicationCollaborationTime ManagementAdaptability
About the role
- 2+ years' experience in customer success management or account management
- Strong organization and time management skills with ability to prioritize
- Comfort level managing a large volume of accounts
Responsibilities
- Willingness to test and implement innovative ideas
- Support our customers in the SMB segment as a product expert to drive adoption and enable them to accomplish their goals
- Manage customer touch points with automated processes and innovative approaches
- Align with the Customer Success organization to support initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities
- Partner with our Customer Support team to manage escalations requiring more strategic oversight
- Ensure positive and productive customer experience to maintain software renewals
Nice to have
- Experience in a Saas or Tech environment strongly preferred
- Salesforce or Hubspot experience preferred
- Experience with customer implementation and software adoption preferred
Skills
- Outstanding verbal and written communication skills
Compensation
- Competitive base salary + Uncapped commissions + Company-wide bonus program
Benefits
- Evaluate health and assess risk for your book of business
- Contribute to AlertMedia's culture, values, and vision for the future
- Competitive base salary + Uncapped commissions + Company-wide bonus program
- Generous and flexible time off and parental leave policies
- Health benefits
- Medical, Dental, Vision and Life Insurance are 100% paid for employees!
Company info
- Customers always come first
Visa & Work Authorization
- This position is not eligible for visa sponsorship.
- Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future
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This listing is sourced directly from AlertMedia's careers page and normalized into a canonical job model.