John Brooks Company

Bilingual Customer Service Representative I

Edmonton, Alberta, Canada

Sponsorship not specified$52k-$65kDetected 43 days ago

CRMSalesExcelERPCustomer SupportCommunicationTime ManagementMicrosoft Office

About the role

Under the supervision of the Customer Service Supervisor, the Bilingual Customer Service Representative is responsible for the pricing, quoting, and order entry functions for John Brooks filtration products, associated with the day-to-day customer inquiries.
The ultimate goal is to ensure total customer satisfaction while meeting or exceeding branch sales and profitability targets, among other targets.

College Diploma in a related field Strong written and verbal communication skills in both French and English A minimum of 1-3 years of related experience (B2B customer service) Advanced computer skills
If you have a strong work-ethic, passion, and determination, we'll provide the tools you need for success.

Since 1938, we have worked hard to build & nurture an entrepreneurial environment, where creative thought and initiative are encouraged; this is a place where your ideas matter!

This position is for an existing vacancy.
WHAT DO WE DO?
We create solutions for the people who keep our world flowing.
For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.
THE ROLE Under the supervision of the Customer Service Supervisor, the Bilingual Customer Service Representative is responsible for the pricing, quoting, and order entry functions for John Brooks filtration products, associated with the day-to-day customer inquiries.
Having a strong awareness of company, branch, and territory targets and strategies (i.e.: Target Accounts) Identifying and sharing leads /opportunities to the appropriate Outside Sales Rep Keeping in regular communication with Outside Sales team - informing them directly of any issues, concerns, or problems with their accounts Executing quotation follow-up as well as maintaining and updating sales quotation log
We are committed to providing equal opportunities for persons with disabilities.

This listing is sourced directly from John Brooks Company's careers page and normalized into a canonical job model.