Regal
Technical Support Specialist
New York, New York · Exec · Internship
Sponsorship not specified$60k-$80kDetected 56 days ago
HTMLSQLAgentic AIEmail MarketingMarketing AnalyticsCustomer SuccessCustomer SupportCommunicationCollaboration
About the role
- In this role, you'll respond to and resolve customer questions across a variety of topics, from helping users navigate the platform to troubleshooting technical issues and integrations.
- Your work will help ensure customers can successfully adopt Regal and get the most out of our AI Agents.
- You'll work closely with teams across the company, including Customer Success, Product, and Engineering, to solve problems, learn how complex systems work, and improve the overall customer experience.
Responsibilities
- Respond rapidly to inquiries from a variety of user types (end-users, admins, and developers) Resolve a wide range of inquiries - end-user training, integration debugging, and bug resolution - to drive product adoption and customer satisfaction Collaborate with implementation, customer success, product, and engineering teams to resolve issues and highlight trends in tickets Own support ticketing and knowledge infrastructure to deliver a world-class support experience Participate in hiring and onboarding future support engineers as the growth of the business demands
Requirements
- 0-1 year(s) of experience in a technical support role/internship or a recent graduate with technical degree
- Join Regal to build a world-class support experience with our growing Technical Support team!
Compensation
- In-office breakfast and snacks daily Happy hours, team outings, & annual off-sites Complete laptop workstation & more to come!
Benefits
- Benefits/Perks
- We care about your health!
- Medical, Dental, and Vision plans - 80% covered by the company Flexible PTO & 11 paid holidays/year Subsidized ClassPass membership We care about future you!
- 401k Plan Paid parental leave Pre-tax commuter benefits We care about connection!
Company info
- Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations - with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie's List, HomeAdvisor, and Handy) to over $1.5B in revenue.
- Based in Manhattan, we're building an in-person culture of entrepreneurs who want to win and build something meaningful. We're backed by top investors including Founder Collective, Homebrew, and Emergence Capital.
- Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!
- We're moving fast, and the numbers speak for themselves:
- Founded in 2020, Regal is the AI Agent Platform.
- Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action.
- Power better support, sales, and operations - with way less effort.
- Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie's List, HomeAdvisor, and Handy) to over $1.5B in revenue.
- Based in Manhattan, we're building an in-person culture of entrepreneurs who want to win and build something meaningful.
- We're backed by top investors including Founder Collective, Homebrew, and Emergence Capital.
- Partnered with enterprise brands like Google, AAA, Ro, Coursera
- Raised $82M (top tier investors including Emergence & Homebrew)
- Completed 250M+ calls
- Driven $7B revenue for customers
This listing is sourced directly from Regal's careers page and normalized into a canonical job model.