Hightouch

Technical Account Manager, Mid-Market

Remote (North America) · Mid

Sponsorship not specified$165k-$200kDetected 35 days ago

SQLCustomer SuccessCustomer Support

About the role

As a Technical Account Manager, you will become the bridge between Hightouch and our largest mid-market customers.
You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption.
You are a product expert and will leverage your knowledge to ensure our customers understand and utilize the Hightouch platform to its fullest extent and beyond.

Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
Ability to collaborate cross functionally with different teams and types of people
With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves.

5+ years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
No matter your background, you have a natural curiosity to uncover a customer's use case and help navigate to the most elegant and efficient solution.

$132,000-160,000 annually
We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.
Hightouch participates in E-Verify.
After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security.
This process happens post-hire only - we never use E-Verify to pre-screen applicants.
E-Verify Notice (Spanish)

Fundamentally, you are enamored with how a company can utilize data to its fullest extent.
As a critical member of the Customer Success team you will be responsible for the retention and expansion our mid-market customers
You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch's products, and advise on technical best practices
Provide customers with clear proactive technical guidance and expertise across all our products
What We're Looking For
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP.
Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.
At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses.
If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.

This listing is sourced directly from Hightouch's careers page and normalized into a canonical job model.