Enara Health

Enara Health

Member Care Champion/Medical Assistant

Columbia, MD

Sponsorship not specifiedDetected 125 days ago
Inventory ManagementEHR/EMRResearchCommunicationCollaborationProblem SolvingAdaptability

About the role

  • About Enara Enara is a world renowned obesity and medical weight loss start-up, based in Silicon Valley, pioneering the use of data, digital, and clinical treatments to provide personalized plans with measurable results.
  • Our solutions are disseminated through unified products and services we deploy for the healthcare ecosystem; with a current focus on small to medium sized medical groups and clinics.
  • Role The Member Care Champion is an essential member of the clinical team at Enara Health.

Responsibilities

  • Check-in Process: Be the friendly face that greets our members, manage the check-in process efficiently while collecting up to date insurance and payment information, measure and record vital signs accurately, and communicate effectively with our providers.
  • Perform Diagnostic Procedures: Conduct non-invasive diagnostic procedures like body measurements, body composition testing, metabolic testing, and EKGs, all while ensuring accuracy and compliance.
  • Communication and Support
  • Manage Inbound Communications: Handle phone calls, voicemails, emails, and member app messages with patience and a smile, providing timely and accurate responses.
  • Cross-Department Coordination: Collaborate with other departments to address member concerns and ensure comprehensive and effective solutions.
  • Supply & Inventory Management: Oversee ordering and inventory of clinic supplies to support smooth day-to-day operations.
  • Mail & Records Management: Triage incoming mail, scan/upload documents into their respective Google Drives, and maintain organized records.
  • Equipment Maintenance: Perform and track BIA (Bioelectrical Impedance Analysis) and Metabolic Machine calibration to ensure accurate and reliable results
  • Team Collaboration: Work harmoniously with other departments to offer comprehensive support and care.
  • Be the friendly face that greets our members, manage the check-in process efficiently while collecting up to date insurance and payment information, measure and record vital signs accurately, and communicate effectively with our providers.

Requirements

  • Proficiency in Google Suite (Documents, Sheets, Forms).

Skills

  • Showcase excellent written and verbal communication skills for clear and effective interactions.
  • Model a compassionate, honest, positive, and open attitude.
  • Use your communication skills to motivate, empower, and inspire others, contributing to our vibrant Enara culture.

Benefits

  • Enara is a world renowned obesity and medical weight loss start-up, based in Silicon Valley, pioneering the use of data, digital, and clinical treatments to provide personalized plans with measurable results.
  • The Member Care Champion is an essential member of the clinical team at Enara Health.
  • Adaptability: Be flexible and open to change in the fast-paced healthcare environment.

Company info

  • Marketing Materials: Assemble and prepare outreach folders and Enara brochures to be distributed in clinics as part of growth initiatives.
  • Enara was founded by people from Stanford, UCSF, Kaiser, ClassPass & Evernote.
  • We are backed by Offline.VC,Charge.VC, VSC, Continuum Ventures, as well as many prominent angels in Silicon Valley.
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This listing is sourced directly from Enara Health's careers page and normalized into a canonical job model.