Lumen Technologies

Manager Operations

Remote, USA

Sponsorship not specified$106k-$141kDetected 5 days ago

Operations ManagementPerformance ManagementCustomer SupportAR/VRLeadershipCommunicationCollaborationAdaptability

About the role

A successful person in this role balances operational execution, team development, and customer experience - driving activations to completion as efficiently as possible while ensuring escalations and complex issues are resolved with urgency and accuracy.
Set clear expectations, priorities, and performance standards aligned to service-level and operational goals.
Conduct regular 1:1s, performance reviews, and individual development planning.

Own the identification, triage, and resolution of system fallout and order exceptions across activation workflows.
Analyze recurring fallout patterns and root causes; drive corrective actions and process/system fixes to reduce repeat volume.
Prepare and deliver operational readouts, performance metrics, and strategic recommendations to leadership.
At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry.
If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
The role partners cross-functionally with Service Delivery, Engineering, IT, Automation, and Account teams to keep delivery efficient, compliant, and aligned to business priorities.

What We Look For in a Candidate Minimum: Bachelor's Degree and 3+ years of related business operations management experience.
Excellent communication and executive presence, with the ability to influence stakeholders, translate complex technical concepts, and provide strategic recommendations to senior leadership.

Compensation This information reflects the anticipated base salary range for this position based on current national data.

Manage workload, capacity, and coverage to meet customer support-hour commitments.

nities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or inform

This listing is sourced directly from Lumen Technologies's careers page and normalized into a canonical job model.