NewRocket

NewRocket

Senior Adoption & OCM Specialist-ServiceNow/AI

Remote - US · Senior

Sponsorship not specifiedDetected 42 days ago
AI OrchestrationStakeholder ManagementLeadershipCommunicationMentoringPublic Speaking

About the role

  • This role combines delivery leadership, innovation, and team mentorship -helping push the boundaries of how OCM and adoption are delivered in an AI-driven consulting model.
  • We value and celebrate diversity, believing that every employee matters and should be respected and heard.
  • For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com.

Responsibilities

  • Lead adoption and OCM streams across large-scale ServiceNow transformations
  • Integrate adoption into overall program design (not as a downstream activity)
  • Embed adoption into platform design, governance, and operating model

Requirements

  • Familiarity with:

Nice to have

  • Executive presentations
  • Strategic account initiatives
  • 6-10 years experience in OCM, adoption, or transformation consulting
  • Proven experience leading adoption on enterprise platform programs (ideally ServiceNow)
  • Demonstrated use of AI tools to enhance delivery outcomes (not just productivity)
  • Strong executive communication and stakeholder management skills
  • Experience shaping or evolving delivery methods

Skills

  • Anthropic Claude
  • Microsoft Copilot
  • Workflow automation + AI orchestration
  • Adoption Architecture (Not Just Execution)
  • Data sources (usage, behavior, sentiment)
  • Intervention models (nudges, automation, campaigns)
  • Measurement frameworks (linked to value realization)
  • Team Leadership & Mentorship
  • Mentor junior OCM/adoption specialists
  • Establish standards, playbooks, and reusable assets
  • Contribute to building an AI-enabled Adoption CoE capability
  • Client & Market Thought Leadership

Company info

  • Adoption velocity
  • Time-to-value
  • Business outcome realization

Visa & Work Authorization

  • us, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status
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This listing is sourced directly from NewRocket's careers page and normalized into a canonical job model.