American Oncology Network AON

Financial Counselor

US-MO-Kansas City

Sponsorship not specified$19k-$32kDetected 1 day ago

ExcelHRISCustomer SupportEHR/EMRICD-10Patient CareCommunicationCollaborationProblem SolvingCritical ThinkingTime ManagementMicrosoft Office

About the role

Core Capabilities: - Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills.
Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters. - Communication Skills: Good command of the English language.
Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback. - Customer Service & Organizational Awareness: Strong customer focus.

Monitors and coordinates internally and externally with the insurance company on the pre-certification and prior authorization processes, including peer-2-peer and appeals, seeking support from provider or pharmacy team when applicable.
Maintain all company equipment in a safe and working order.
Performs other duties and projects as assigned.
Performs the quality control function for pre-certification and prior authorization.

Excellent proven verbal and communication skills needed.
Ability to calculate and collect patients' responsibility and insurance co-pay/coinsurance.
Must be detailed oriented with the ability to exercise independent judgment.
Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
Will be expected to work overtime when given sufficient notice of required overtime.

Good command of the English language.
Second language is an asset but not required.
Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
Ability to navigate multiple applications and tab in and out of workflow to complete tasks.
Computer
Standard Core Workdays/Hours: Monday to Friday 8:00 AM - 5:00 PM.
Occasional overtime may be required, and weekend shifts based on location hours and operational needs.

Review patients' treatment plan(s) and identify if insurance benefit coverage is active and patient fiscal responsibility, all unplanned exceptions are to be communicated to provider immediately.
Review and identify new treatment orders, generate an estimate of service and review with patient explaining insurance benefits and fiscal responsibility.

This listing is sourced directly from American Oncology Network AON's careers page and normalized into a canonical job model.