Source Medical, LLC.
Senior Representative, Customer Service Operations
US-Nationwide-FIELD · Senior
Sponsorship not specifiedDetected 2 days ago
Supply ChainProcess ImprovementCustomer SupportResearchProblem Solving
About the role
- The job is also responsible for tracking demand and backorders, complaint and incident reporting and supporting post-sales issue resolutions.
- The job works directly with customers to strengthen Cardinal Health's operational performance, strengthen existing customer relationships and assists with the prospecting of new business opportunities.
Responsibilities
- Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
- Manages customer account activity including, but are not limited to
- Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
- Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
- Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
- Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
- Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs.
- Supports general post-sales issues resolutions as necessary.
Requirements
- Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
- What is expected of you and others at this level
- In-depth knowledge in technical or specialty area
- Applies advanced skills to resolve complex problems independently
- May modify process to resolve situations
- Works independently within established procedures
- may receive general guidance on new assignments
- May provide general guidance or technical assistance to less experienced team members
- Anticipated hourly range: $18.70 per hour - $26.80 per hour
- Bonus eligible: No
- Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Nice to have
- 3-6 years of experience, preferred
- High School Diploma, GED or equivalent work experience, preferred
Benefits
- Paid time off plan
- Health savings account (HSA)
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Paid parental leave
- Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
- Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Company info
- Communicates with customers regarding their needs, questions, and concerns.
- Redirects customers to applicable in-house resources as necessary.
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