Tava Health

Support Associate

Cottonwood Heights, Utah · Full-time

No sponsorshipDetected 13 days ago

Project ManagementCommunicationOrganizational Skills

About the role

In this role, you will work closely with our operations team, giving you unique exposure to business operations, as well as provider and customer success.
WHY YOU'LL LIKE WORKING WITH US Enjoy working in an hourly, in-office role based in the Cottonwood Heights area.

Act as the initial support contact for clients, providers, and partners
Provide thoughtful, empathetic, and timely support via phone, email, and chat
Guide clients through their clinical journey from sign-up through completion of care, including proactive follow-up to support appointment scheduling
Support onboarding by answering questions from new providers as needed
Manage operational tasks related to supporting and tracking clients and providers
from how people find a therapist to how providers deliver care, so more individuals can get the support they need, when they need it.
If you're passionate about using technology to solve meaningful problems and create lasting change, we'd love to meet you.
You'll be joining a high-performing support organization made up of collaborative team players, with plenty of opportunities to learn from and grow alongside your peers.

Must be able to work full-time in an in-office setting located in Cottonwood Heights
Must be able to maintain reliable, on-time attendance during scheduled work hours
Strong de-escalation skills (and ability to discern when to escalate a concern or complaint)

As long as you are smart, disciplined, and persistent enough to quickly learn on the job, please apply!
Enjoy working in an hourly, in-office role based in the Cottonwood Heights area.
For tax purposes, priority will be given to candidates living in states where we already have employees.
Tava is unable to sponsor employment visas (such as the H-1B).
Candidates must have authorization to work in the U.S. without company sponsorship now or in the future.

At Tava Health, we believe mental health care should be as accessible and stigma-free as a checkup.
to make high-quality mental health care available to everyone.
Exposure to health insurance industry and past experience in customer-facing, project management, behavioral health, communications, or other roles with demonstrated ability to increase customer satisfaction
Tava offers a highly competitive benefits package, including parental leave, generous PTO and paid holidays, medical, dental, and vision insurance, and (of course) a robust mental health benefit.
All hiring activities at Tava Health are handled by company representatives using @tavahealth.com http://tavahealth.com or @us.tavahealth.com http://us.tavahealth.com email addresses.

Work to meet or exceed team KPIs, delivering an exceptional level of service to clients, customers, and providers
We're looking for someone who is invigorated by our mission and this specific opportunity, not just someone who simply checks all the boxes.

This listing is sourced directly from Tava Health's careers page and normalized into a canonical job model.