Digital Science

Elements & Figshare Customer Support Specialist (US)

USA, Remote

Sponsorship not specifiedDetected 15 days ago

Customer SupportResearch

About the role

We believe in better, open, collaborative and inclusive research.
In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team.
You'll work with a diverse user base-including researchers, administrators, librarians, and IT staff-supporting both individual users and institutions operating under deeply embedded academic and government customer agreements.

Figshare and Elements are two leading research infrastructure solutions that support the management, sharing, and reporting of research outputs and activities.
Figshare enables institutions and researchers to store, manage, and openly share a wide range of research materials.
As a Support Specialist for Figshare and Elements, you will play a critical role in delivering a seamless support experience across both products.
Your success will be measured by customer satisfaction, resolution times, and your ability to build trust with users navigating two critical Digital Science platforms.

We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all.
You'll be part of a globally distributed team focused on continuous learning and delivering outstanding customer experiences.

We are Digital Science and we are advancing the research ecosystem.
In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research.
Want to join us?
Your new role - At Digital Science, we put our customers at the core of everything we do.
Elements, part of the Symplectic suite, offers a powerful platform for research information management, enabling institutions to collect, curate, and showcase scholarly activity.

This listing is sourced directly from Digital Science's careers page and normalized into a canonical job model.