Boston Red Sox
Client Services Associate, New Member Experience
Boston, MA, United States
Sponsorship not specifiedDetected 49 days ago
ComplianceSalesforceCRMLogisticsProcurementOnboardingResearchCommunication
About the role
- The Client Services Department is responsible for the relationship management of all Premium Memberships and full-season suites (Dell Technologies Level, Dell Technologies Club, Dugout Club, Front Row Club, Aura Club and Aura Pavilion ).
- This individual will play a key role in the onboarding logistics of all first-year members.
- This position will also be responsible for fulfilling Red Sox Rewards and Fenway Park promotional items for premium members during the season.
Responsibilities
- Support Premium Club Representatives throughout the new client onboarding process by developing comprehensive client profiles and maintaining up-to-date account collateral and materials throughout the season.
- Create Salesforce profiles for all new members through research and information gathered via onboarding calls.
- Manage and coordinate all Red Sox Rewards and promotional item claims and deliveries to Premium Members, along with tracking in Salesforce.
- Act as a Premium Ambassador on game days, working to implement various premium service touchpoints.
Requirements
- Ability to commit to the July 2026 - July 2027 timeline
- Ability to commit to a minimum of 35 hours a week throughout the year-long position.
- Ability to work extended hours including nights, weekends and holidays.
- Ability to commit to the July 2026
- July 2027 timeline
Nice to have
- Bachelor's degree in hospitality, communications, business or marketing related fields preferred.
- Experience with Salesforce or a CRM based platform preferred.
- Qualtrics and ProVenue or ticket based program is preferred.
Company info
- At the Boston Red Sox we go beyond embracing diversity.
- We're committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong.
- If you love this role and are great at what you do, we encourage you to apply.
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This listing is sourced directly from Boston Red Sox's careers page and normalized into a canonical job model.