A&K Travel Group

Cox & Kings Travel Consultant

USA - IL - Downers Grove · Full-time

Sponsorship not specified$40k-$45kDetected 27 days ago

CRMSalesCustomer SupportCommunicationProblem SolvingOrganizational SkillsMicrosoft Office

About the role

The Travel Consultant is responsible for selling and servicing all Cox & Kings programs for existing Cox & Kings clients and build upon our rapidly growing client base.
This role will be creating memorable journeys, looking after the client from initial contact through to building itineraries, confirming travel arrangements, making contact upon their return, and setting up their next exciting experience of Cox & Kings.

Manage CRM leads and guest interactions, ensuring timely follow-up and accuracy
Maintain up-to-date knowledge of current product offerings by attending regularly scheduled department meetings and training/product briefing sessions
Manage inbound calls and enquiries from guests and travel advisors, ensuring prompt, professional, and effective customer service
Design and coordinate journeys, customizing recommendations and travel arrangements to individual requirements.
Maintain a minimum number of calls and handling time per department guidelines

International travel may be required (and maintain a current passport)
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee.

Excellent verbal and written communication skills with an emphasis on telephone sales
Detail-oriented with excellent organizational skills and ability to multitask
Strong worldwide geographic, destination, cultural, and world affairs knowledge
Technical skills required (Microsoft Office) and the ability to quickly master new systems
Good judgment and problem-solving skills
Ability to work in a team environment
Excellent inter-personal skills
Associate or bachelor's degree preferred or equivalent experience
High School diploma required
Two years of travel industry experience required
Two years of sales experience required
Evening and weekend hours may be required

Hourly position with annual earnings of $40,000 - $45,000; with additional earning potential through sales incentives.

A&K offers a large portfolio of competitive benefits to all eligible, full-time employees.
Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts.
Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.

This listing is sourced directly from A&K Travel Group's careers page and normalized into a canonical job model.