Ensono
Renewals Specialist
Remote - United States · Senior · Full-time
Sponsorship not specifiedDetected 21 days ago
SalesforceCRMSalesNegotiationOutbound SalesForecastingLeadershipCommunicationCollaboration
About the role
- Orchestrate across internal teams - sales, legal, finance, solution architects, and service delivery - to execute each renewal effectively
- Negotiate contract terms, pricing, and service-level agreements with a win-win mindset in collaboration with finance and legal
- Identify and mitigate churn risk by addressing client concerns proactively and early
Responsibilities
- Own the proactive, outbound renewal process from strategy through close across a portfolio of enterprise accounts - serving as a primary client-facing point of contact throughout the renewal life cycle
- Develop and drive renewal strategy in alignment with client business objectives and Ensono's commercial goals, coordinating with Sales to ensure a unified approach
- Maintain accurate renewal pipeline forecasting in Salesforce
- Partner with Advisory & Consulting teams to surface expansion and transformation opportunities aligned to client roadmaps
- Engage directly with clients to understand evolving requirements, build trusted long-term relationships, and position value-add services that support retention and growth
Requirements
- Bachelor's degree in information technology, business, or a related field
- Exceptional written and verbal communication skills with the ability to clearly articulate strategy to clients and senior stakeholders
- Proven negotiation skills with the ability to navigate complex, multi-party relationships with confidence
- Ability to thrive in a fast-paced environment, demonstrating sound judgment and thought leadership across competing priorities
- Ability to travel approximately 25% of the time
- Proficiency in CRM tools, preferably Salesforce
- Whatever it means to you to do great things we want Ensono to be the place you can do it.
- 5+ years managing complex, bespoke enterprise renewals in managed services, IT outsourcing, or hosting environments; mainframe experience is a plus
- Demonstrated success managing enterprise accounts at $10M-$20M+ ACV, with the ability to manage multiple renewals simultaneously and meet agreed deadlines
- A sales mindset - you understand how to position value, identify opportunity, and move a commercial conversation forward
- Comfortable and confident in client-facing settings, including executive-level engagement
- Strong financial acumen including pricing models, margins, and contract terms
- Mainframe or mainframe-adjacent experience - a strong differentiator
- Familiarity with enterprise clients in financial services, insurance, healthcare, and/or government sectors
- Legal acumen and comfort with contract language
Nice to have
- 5+ years managing complex, bespoke enterprise renewals in managed services, IT outsourcing, or hosting environments
- mainframe experience is a plus
Compensation
- As of the date of this posting, a good faith estimate of the current pay scale for this role is $97,000 to $135,000 annually based on a full-time schedule.
This listing is sourced directly from Ensono's careers page and normalized into a canonical job model.