SquareTrade1
Fraud Strategy Lead
Jersey City, NJ, United States
No sponsorship$75k-$95kDetected 18 hours ago
PythonSQLSASLeadershipProblem SolvingMentoring
About the role
- Evaluate existing rules and controls for overlap, effectiveness, operational impact, and opportunities to simplify or strengthen coverage
- Contribute to cross-functional projects supporting fraud prevention and business growth while balancing customer experience and operational efficiency
- Proactively identify new opportunities and strategies to strengthen controls, processes, and systems
Responsibilities
- As a member of Fraud Strategy within the Trust & Safety department, this role is accountable for developing and executing fraud risk strategies that enable the business to effectively mitigate fraud risk in an ever changing and evolving business environment.
- This role applies strong domain knowledge to independently manage complex initiatives, contributing to fraud strategy development and execution while influencing cross-functional partners through data, analysis, and collaboration.
- Analyze fraud vectors across SquareTrade's platform including both first party and third party fraud types to develop strategies that identify the bad actors and improve the experience
- Develop and maintain metrics and KPI's that measure risk mitigation strategies and communicate progress to key stakeholders and leadership
- Own and drive the fraud rule lifecycle for assigned areas, including opportunity identification, business case development, strategy design, testing, deployment, monitoring, and ongoing optimization
- Paner with Fraud Operations to support alignment on policies, procedures, and investigative practices while helping address operational challenges
- Influence stakeholders across the organization to prioritize and implement fraud mitigation strategies that balance risk reduction, operational efficiency, and customer experience
- Utilize large amounts of complex data with data-driven analytical techniques to monitor customer behaviors and detect trends in fraudulent activity, and develop strategies to mitigate risk and improve customer experience
- Partner with internal teams and third parties to monitor risk trends, apply industry best practices, and ensure compliance and regulatory obligations
Requirements
- 3-5 years of experience in developing risk rules, strategies, policies, and procedures that direct user behavior, leveraging both internal and 3rd party capabilities, owning them end to end
- Demonstrated ability to effectively interact with senior leaders and executives to present complex findings and outline progress, plans, and opportunities to address them
Skills
- Reduce fraud losses through identification of trends and development of fraud strategies and business rules
- You'll be visible in the organization and communicate and interact with senior leaders and executives globally
- You'll work on interesting problems that have a real and direct impact on the business
- You'll tackle global issues and work on different regional fraud challenges around the world
- With lots of variety in our ever-changing, fast-paced, entrepreneurial org, you won't get bored
Compensation
- Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
Benefits
- Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
- Up to 4% company match into 401(k) and contributions into your company-sponsored pension
- $80/month stipend to subsidize connectivity costs
- Mental health resources including free 1:1 therapy, coaching sessions and digital resources
- Supportive leave policies
- Flexible Time Off Policy in addition to 9 Company Holidays
- Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
- Various corporate perks and discounts
- The role impacts millions of customers globally through partnership, education, and insight-driven recommendations.
Company info
- We're revolutionizing a $30b industry with service innovation and attention to customer satisfaction.
- We partner with some of the largest, most sophisticated retailers and carriers in the world (The Home Depot, Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we're just getting started.
Visa & Work Authorization
- SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position
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This listing is sourced directly from SquareTrade1's careers page and normalized into a canonical job model.