O.C. Tanner

Jewelry Store Manager, Timepieces

USA - Utah-Salt Lake City-Jewelry Store

Sponsorship not specifiedDetected 7 days ago

SalesLeadershipCommunicationCollaboration

About the role

The Timepiece Manager oversees daily operations, sales support, training coordination, visual merchandising, service processes, and brand compliance for multiple luxury watch brands, including Rolex, Patek Philippe, Cartier, Omega, IWC, and Tudor.
This role ensures accurate sell‑in/sell‑out performance, maintains brand standards, and supports a high‑performing sales team.

Support Directors of Sales with product orders, retailer portals, sell‑in/sell‑out flow, and allocation meetings.
Maintain accurate sell‑out reporting, wishlists, watch applications, LOIs, and product requests.
Manage daily performance of Sales Advisors and Sales Support.
Provide daily floor support and ensure consistent client experience.
Collaborate with Director of Sales and in-house Trainer on training calendars.
Partner with Service Coordinator/Sales Support to meet service KPIs (Auto‑Accept, Immediate Estimates).
Maintain cleanliness and presentation of all brand areas (Rolex, Patek Philippe, Cartier, Omega, IWC, Tudor).
Implement VM guidelines and brand programs (FEO, MPDS).
Collaborate with Sales Director and Marketing/Event Manager on event calendars.
Provide basic IT support related to brand tools and systems.

Experience in luxury retail, timepieces, jewelry, or high‑value product management.
Ability to resolve customer issues professionally and efficiently.
Strong leadership, communication, and organizational skills.
Ability to manage multiple brands, programs, and operational workflows.
Knowledge of visual merchandising and service processes preferred.

Supervise promotional item orders and VM material orders.
Monitor training requirements and coordinate in‑person training for advisors and watchmakers.
Participate in hiring discussions and team development.
Supervise Service Take-In and Pick-Up processes.
Resolve customer grievances and service-related issues.
Ensure compliance with brand expectations and store standards.
Supervise Mystery Shopping Program performance.
Promote a positive, collaborative team environment.

Assist in achieving quarterly and annual brand KPIs (Scorecards, FEO, MPDS, service goals).
Ensure a personal, healthy, and robust annual sales agenda.

This listing is sourced directly from O.C. Tanner's careers page and normalized into a canonical job model.