O.C. Tanner
Jewelry Store Manager, Timepieces
USA - Utah-Salt Lake City-Jewelry Store
Sponsorship not specifiedDetected 30 days ago
SalesLeadershipCommunicationCollaboration
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- The Timepiece Manager oversees daily operations, sales support, training coordination, visual merchandising, service processes, and brand compliance for multiple luxury watch brands, including Rolex, Patek Philippe, Cartier, Omega, IWC, and Tudor.
- This role ensures accurate sell‑in/sell‑out performance, maintains brand standards, and supports a high‑performing sales team.
Responsibilities
- Support Directors of Sales with product orders, retailer portals, sell‑in/sell‑out flow, and allocation meetings.
- Maintain accurate sell‑out reporting, wishlists, watch applications, LOIs, and product requests.
- Manage daily performance of Sales Advisors and Sales Support.
- Provide daily floor support and ensure consistent client experience.
- Collaborate with Director of Sales and in-house Trainer on training calendars.
- Partner with Service Coordinator/Sales Support to meet service KPIs (Auto‑Accept, Immediate Estimates).
- Maintain cleanliness and presentation of all brand areas (Rolex, Patek Philippe, Cartier, Omega, IWC, Tudor).
- Implement VM guidelines and brand programs (FEO, MPDS).
- Collaborate with Sales Director and Marketing/Event Manager on event calendars.
- Provide basic IT support related to brand tools and systems.
Requirements
- Experience in luxury retail, timepieces, jewelry, or high‑value product management.
- Ability to resolve customer issues professionally and efficiently.
- Strong leadership, communication, and organizational skills.
- Ability to manage multiple brands, programs, and operational workflows.
Nice to have
- Knowledge of visual merchandising and service processes preferred.
Compensation
- Assist in achieving quarterly and annual brand KPIs (Scorecards, FEO, MPDS, service goals).
- Ensure a personal, healthy, and robust annual sales agenda.
Company info
- Our global team of 1,500 people hail from 58 countries and speak 62 languages.
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