Smart City Locating
Client Engagement Coordinator
Dallas, TX
Sponsorship not specifiedDetected 23 days ago
CRMLeadershipCommunicationProblem SolvingCritical ThinkingTime ManagementOrganizational SkillsOSHA
About the role
- You might be a good fit if: You're outgoing and personable.
- You're the type of person with unparalleled accuracy, efficiency, and organization… aka next-level multitasking skills.
- You respond to texts and emails faster than anyone else.
Responsibilities
- Monitor and manage all platforms for your designated Market(s).
- Qualify all inbound leads according to company guidelines.
- Uphold departmental lead goals and maintain Smart City's high standards for quality conversations.
- Actively aim to convert a lead to any SC3 company (Locating, Concierge, Realty).
- Responsible for the efficiency and accuracy of the lead distribution process from the moment a client contacts us to the time they're in contact with an agent.
- Monitor lead nurturing efforts.
- Operations: Monitor and manage all platforms for your designated Market(s).
Requirements
- Must be able to lift up to 25 lbs.
- Travel: Minimal travel may be required for scheduled shifts, business functions, team training, and cultural events.
- You have amazing grammar and spelling skills.
Nice to have
- Do you text faster than you talk?
- Are you the first friend to respond in a group chat?
- Are you obsessed with social media and follow all your favorite brands?
- Do you thrive in a position where you can measure your success?
- If you answered yes, keep reading.
- We're searching for a fun, go-getter who thrives in a fast-paced environment, gets shit done, and is obsessed with the details--nothing gets past you!
Skills
- Communicate efficiently and effectively through multiple channels.
- Utilize our custom CRM and other technologies efficiently and effectively.
- All other duties as assigned.
Company info
- Ensure that response times meet or exceed company standards.
- Act as a liaison between agents, customers, and the Concierge team.
- Become an encyclopedia of Smart City: WHO we are, WHAT we do, HOW/WHY we do it.
Equal opportunity
- Smart City is proud to be an equal opportunity workplace and does not discriminate based on race, religious creed, color, national origin, ancestry, genetic information, physical or mental disability, medical condition, marital status, gender, age, sexual orientation, gender identity, veteran status, or any other characteristic protected by applicable law, in connection with any aspect of employment at Smart City Locating.
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This listing is sourced directly from Smart City Locating's careers page and normalized into a canonical job model.