IndSoft Inc
WCS Support Lead
Mooresville, NC, United States · Senior
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About the role
- All your information will be kept confidential according to EEO guidelines.
Responsibilities
- Provide on-call support (weekly rotation) during non-business hours.
- Collaborate and work closely with business analysts, development teams and team members to provide IT and business-specific knowledge and expertise, and create solutions that are aligned with business directives.
- Create reusable knowledge articles, how to guides for commonly occurring issues.
- Participate in application design discussions and Knowledge transfer sessions.
- WCS Support Lead
Skills
- Strong experience in problem diagnosis and creative problem-solving skills
- Ecommerce B2B and B2C functional knowledge
- Experience in using tools such as Dynatrace, Splunk, IBM memory analyzer and other application monitoring / diagnosis tools
This listing is sourced directly from IndSoft Inc's careers page and normalized into a canonical job model.