Lumin Digital

Senior Account Executive

Remote- United States · Senior · Full-time

Sponsorship not specifiedDetected 36 days ago

SwiftCRMSalesAccount ManagementCommunicationCollaboration

About the role

Travel: - Less than 25% - Up to 65 work days of travel per year for a full time employee LIFE AT LUMIN DIGITAL Lumin Digital is a trailblazer in digital banking solutions, driven by a unique approach to technology, service, and people.
These values shape a workplace where collaboration thrives, ideas flourish, and new possibilities are discovered every day.
We encourage our team to explore, experiment, and challenge the status quo - because continuous improvement isn't just a goal, it's how we operate.

Maintain an accurate, up-to-date pipeline in Lumin Digital's CRM, proactively managing deal velocity and identifying at-risk opportunities to deliver predictable revenue
Partner closely with clients to understand their strategic business goals, providing tailored guidance and solutions to support their objectives.
Manage processes related to client onboarding, training, renewals, and ongoing retention efforts.
Drive client growth through strategic upselling and expansion initiatives, achieving sales targets and retention objectives.
Create structured strategies for each client relationship, aligning business goals with partnership opportunities and measurable outcomes.
Collaborate with internal teams to continuously enhance product and service offerings.
Build and maintain trusted advisor relationships with clients, ensuring strategic alignment and long-term partnership success.
Perform other duties as assigned.
The Senior Account Executive manages and strategically oversees assigned client relationships, developing and nurturing strong connections with key business executives and stakeholders.
This role leads strategic client engagements, ensuring alignment with client objectives and fostering overall client satisfaction.

5 years of experience in account management, client success, or strategic relationship management required, preferably in a SaaS, fintech, or B2B environment
Experience leading cross-functional initiatives and collaborating with internal teams (e.g., Product, Operations, Sales) to deliver client value required.
Experience managing executive-level client relationships and driving client growth through upsell and expansion strategies required.
While performing the duties of this Job, the employee is regularly required to sit
Ability to occasionally lift/move up to 25 pounds
Other physical activities may be required to support business operations.
While performing the duties of this Job, the employee is regularly required to sit; use hands to type, handle, or feel and talk or hear

Strong understanding of client relationship management, strategic planning, and client engagement best practices.
Exceptional communication, interpersonal, and relationship-building skills.
Proven analytical skills for assessing client needs, strategic objectives, and identifying growth opportunities.
Skilled in leveraging operational and client health metrics to guide strategic decisions.
Comfortable engaging stakeholders at various levels, including senior executives, to ensure alignment and satisfaction.
Knowledge, Skills, & Abilities:

Travel: - Less than 25% - Up to 65 work days of travel per year for a full time employee LIFE AT LUMIN DIGITAL Lumin Digital is a trailblazer in digital banking solutions, driven by a unique approach to technology, service, and people.

include: We take care of our people with medical, dental, and vision insurance, a 401(k) with company match, flexible PTO plus 12 paid holidays, paid sick leave, and paid parental and family leave.
We also offer a lifestyle spending account, tuition reimbursement, and a cell phone stipend.
Track and communicate operational metrics to assess client health, including adoption, satisfaction, and retention.

At Lumin, we thrive on curiosity and innovation.
Our culture is built on trust in our expertise and decisions, respect for diverse perspectives and talents, and boldness in pursuing new ideas.

Individuals with a disability who are otherwise able to perform the essential functions of the job may request reasonable accommodation through the Human Resources department.
equal opportunity employer.
We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis.

This listing is sourced directly from Lumin Digital's careers page and normalized into a canonical job model.