Businessolver

Client Services Lead (Remote) NOW OFFERING A 10K SIGN-ON BONUS!

Remote - United States · Vp · Part-time

Sponsorship not specified$70k-$100kDetected 22 days ago

Project ManagementSalesAccount ManagementHRHRISCommunicationPublic Speaking

About the role

Act as the primary liaison between our clients and production teams, ensuring clear communication of goals, objectives, and timelines.
Stay updated on product releases, updates, and system functionalities through ongoing educational opportunities.
Coordinate Annual Enrollment activities and proactively engage clients and internal teams on any open items.

We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.
Conduct and manage client calls and provide comprehensive new client administrator training.
Maintain all client documentation, including Standard Operating Procedures and process-related materials.
Collaborate with clients on product updates and provide consultation as needed, partnering closely with the Client Success Leader.
Deliver clear communication on system functionalities, industry news, project initiatives, and resolution activities.
Drive continuous improvement in service delivery across all teams to maintain high-quality service standards.
Identify trends and training needs in partnership with internal teams, providing support and expertise to the Service Center team.
We're looking for a Client Services Lead with a strong background in account management to be the driving force behind our client relationships.

Preferably a college degree (or equivalent).
Experience with Human Resources and HRIS/payroll systems is beneficial.
Join us at Businessolver, where your expertise and passion for client service will make a real impact.
You'll be the everyday hero, ensuring our clients receive the Businessolver experience with a seriously delightful touch.
5+ years of experience working directly with clients in the employee benefits/benefit administration industry.
Strong project management experience, especially with technology projects, is highly advantageous.
In-depth understanding of benefit administration and employee benefit programs, and their industry impact.
Comfortable with technology and adept at navigating systems.
Ability to troubleshoot issues and navigate Human Capital Management and/or Benefits Administration Systems.
Excellent relationship management, project management, and analytical skills.
Ability to lead client meetings, deliver presentations, and build strong relationships.
Consultative communication style, providing clients with market insights and tailored solutions.
Proven ability to collaborate across functional areas to ensure a seamless customer experience.
Resilience under pressure, particularly during busy periods, with a knack for bringing order to chaos.

At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.
Our approach is thoughtful and thorough.
We've built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire.
This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.
We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references.
These steps aren't just about compliance, they're about ensuring fairness, safety, and trust for everyone involved.

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs.
Join Businessolver, where we redefine excellence in benefits administration and client service.
Now offering a $10,000 sign-on bonus*

Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.
Equal Opportunity at Businessolver:

t opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more

This listing is sourced directly from Businessolver's careers page and normalized into a canonical job model.