ElevenLabs

Account Manager - North America - Enterprise Segment

New York

Sponsorship not specified$25k-$50kDetected 364 days ago

Machine LearningA/B TestingAccount ManagementValuationProcurementCustomer SuccessResearch

About the role

Your job is to make sure every one of them is getting real value, expanding into new products, and renewing with conviction.
If you love the challenge of going deep with complex organizations while keeping commercial momentum, this role was built for you.
You're the person who connects what's working technically to what's growing commercially and partnering closely with high growth accounts to help them achieve value.

ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
You'll manage a focused book while building the executive relationships, success plans, and expansion motions that drive meaningful outcomes at scale.
You own NRR across your managed book of business, you drive cross-sell into ElevenLabs' expanding product suite, and you lead renewals end to end.
The plan includes accelerators for above target NRR performance and is designed to reward account managers who grow with their customers, not just retain them.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

5 to 7 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products - you have specific, quantified wins at the enterprise level and you can speak to them clearly
You've been in deals where the champion and the economic buyer aren't on the same page, and you know how to navigate that without losing the relationship or the deal
You can hold a technical conversation with a developer or engineering team and earn their trust - familiarity with AI concepts, API integrations, and SDKs is a must
Experience in the voice AI, audio AI, or conversational AI space
Experience selling or expanding into multiple products within a platform
Instead, it's about the impact you have.

This role offers a competitive on target earnings (OTE) structure with a split of 70% base and 30% variable.
Variable compensation is weighted 70% net revenue retention (NRR) and 30% product cross sell.
Variable compensation is paid on a quarterly basis.

Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend.

Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model.
Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta.
Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia.
We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
We use AI to move faster with higher-quality results.
We do this across the whole company-from engineering to growth to operations.
We prioritize your talent, not your location.
You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.
The best AMs at ElevenLabs don't just retain customers, they grow with them.
On the ground, you'll be in the product with customers - advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do.
Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.

This listing is sourced directly from ElevenLabs's careers page and normalized into a canonical job model.