Syniverse
ASE Operations Support
United States (Florida -Tampa)
Sponsorship not specifiedDetected 12 hours ago
PythonJavaBashReactLinuxCustomer SupportDNSResearchLeadershipCommunication
About the role
- Syniverse is the world's most connected company.
- Which is why we work with some of the world's most recognized brands.
- Four of the top 5 global technology companies.
Responsibilities
- Answer technical support queries and implements fixes for application problems.
- Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction.
- Develop and implement software tools, documentation and procedures to accurately monitor production applications on a daily basis with early warning indicators.
- Monitor, execute and support the operations installation of new software releases/updates into production by providing high-level technical guidance to operations personnel.
- 5- 8 years of relevant professional experience in the areas of application support, technical customer support, problem management.
- Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.
Requirements
- Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients
- Bachelor degree in computer science, electronics or telecommunication or equivalent work experience.
- Control production by monitoring system processes, working to resolve system issues and following established escalation procedures as required.
Nice to have
- Proficient working knowledge of Linux, networking tools and protocols (including DNS and tcpdump), programming/scripting languages such as Python, Java, and Bash, and databases including Oracle and MySQL.
- Experience with application design and architecture principles is also preferred.
Compensation
- Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational cultu
Benefits
- Experience, Education and Certification:
- We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
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This listing is sourced directly from Syniverse's careers page and normalized into a canonical job model.