Balsam Brands

Balsam Brands

Senior Manager, Ecommerce

Redwood City, CA · Senior · Full-time

Sponsorship not specified$158k-$198kDetected 26 days ago
Content CalendarsLeadershipMentoring

About the role

  • This full-time position reports to the VP of Digital Commerce and is expected to work in a hybrid model, which currently includes Monday, Tuesday, and Wednesday in-office.
  • We have steadily growing teams in Boise, the Bay Area, Dublin, the Philippines, Canada, and Mexico.

Responsibilities

  • Own the E-commerce Calendar: Lead the planning and execution of the NA & APAC site content calendars, ensuring timely updates for new products, campaigns, and seasonal content across all European markets.
  • Optimize the Shopper Funnel: Directly manage and optimize shopper journey elements, including category page layouts, landing page strategies, navigation, filtering, and cross-sell strategies to drive conversion and engagement.
  • Partner on Content & Campaigns: Collaborate with Creative and Marketing teams to ensure content and storytelling align with promotional campaigns, brand tone, and seasonal themes.
  • Lead Quality Assurance (QA): Lead the end-to-end QA process for all site updates and functionality across devices and regions, ensuring a seamless customer experience.
  • Mentor and Coach: Manage and mentor a small, talented Ecommerce team based in Manila, actively supporting their growth and providing coaching on core Ecommerce principles.
  • Develop Processes: Build clear and repeatable processes and documentation to drive efficiency, consistency, and a culture of operational excellence across the team and time zones.
  • Monitor Site Performance: Own the day-to-day monitoring of NA & APAC site performance and identifying tactical opportunities for improvement.
  • Act as the primary point person for the seamless execution of our NA & APAC expansion plans, including support for B2B development and future new market expansion.
  • Based in our Redwood City office, you will be a strategic player-coach, leading all Ecommerce efforts to engage, educate, and drive conversion.
  • This is an ideal role for someone who excels at rolling up their sleeves, executing with excellence, and leading & developing a talented team to reach their full potential.

Requirements

  • 11+ years of experience in Ecommerce with deep expertise in hands-on site content planning execution.
  • Strong analytical skills with the ability to turn data into day-to-day actionable insights.
  • Bachelor's Degree or higher in Merchandising, Economics, General Business Management or equivalent
  • Strong commercial and entrepreneurial mindset, with the ability to spot emerging opportunities, challenge assumptions, and influence strategic direction.
  • Proven ability to develop and mentor a team, ideally in a global context.
  • A "roll up your sleeves" attitude with a customer experience mindset and a passion for tactical site optimization and execution.
  • A collaborative and proactive mindset, focused on operational excellence.
  • Demonstrated AI literacy, enabling effective understanding, interaction, and critical evaluation of AI technologies and applications across diverse business functions

Compensation

  • Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process

Benefits

  • Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents
  • Up to $2,000 annual funding toward HSA accounts
  • Medical, transit, dependent care FSA
  • Infertility coverage offered on all medical plans
  • Generous parental leave program and flexible return options
  • Company-paid short and long-term disability insurance <span

Company info

  • Balsam Brands is a global, omnichannel retailer with roots in holiday and home décor.
  • We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing.
  • The company's mission is to create joy together.
  • We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways.
  • When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a w elcoming w orkplace.
  • Check out our flagship brand, Balsam Hill: www.balsamhill.com
  • Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023
  • Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/
  • Glassdoor: https://bit.ly/balsambrands-glassdoor
  • At Balsam Brands, we strive to offer a competitive compensation and benefits package.
  • For permanent, full-time team members, our current package includes:
  • Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process
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This listing is sourced directly from Balsam Brands's careers page and normalized into a canonical job model.