Firmus Technologies

Firmus Technologies

Senior Customer Success Manager

San Francisco, California, US · Senior

Sponsorship not specifiedDetected 19 days ago
Cloud PlatformsCybersecurityCustomer Success

About the role

  • Firmus Technologies Firmus Technologies is a global leader pioneering the development and operation of efficient AI infrastructure across Asia Pacific.
  • Through our model-to-grid technology approach, we have pushed the boundaries of multi-generational liquid cooling systems, energy management, AI software orchestration, and construction.
  • It empowers developers, enterprises, educational institutions, and government users to train and deploy AI models with unmatched efficiency and cost savings.

Responsibilities

  • Own the end‑to‑end customer lifecycle for your portfolio, guiding accounts from initial onboarding through migration, early‑life hypercare, go‑live and steady‑state operation, with clear success plans and timelines at each stage.
  • Design and run structured implementation programs that cover environment setup, access and security alignment, data and workload migration, cutover planning and validation of performance, integrity, networking and security posture before and after go‑live.

This listing is sourced directly from Firmus Technologies's careers page and normalized into a canonical job model.