Inspira Education Group

Director of Strategy & Operations

New York City, New York · Director

Sponsorship not specifiedDetected 28 days ago

HubSpotCRM5G/LTEMentoringAdaptability

About the role

Some people spend years becoming experts at diagnosing problems.
The best operators do that - and then they fix them.
We have strong demand, a proven model, and a global network of counselors helping students get into the world's best schools.

Own the student-counselor matching process end-to-end - optimizing it for quality, speed, and scale while staying close enough to spot when individual cases go sideways
Build and iterate on logic-based workflows in HubSpot that reduce manual effort without losing the human judgment that makes matches work
Lead the recruitment, onboarding, and quality management of our global counselor network - while personally setting the standards that define what great looks like
Design the infrastructure that lets us scale supply without sacrificing quality - and audit it regularly to make sure it's holding
Lead the escalation team while staying close to the hardest customer situations yourself - you'll know when to delegate and when to step in
Build the SOPs, protocols, and feedback loops that turn reactive fixes into systemic improvements
Own the metrics - NPS, CSAT, refund rates - and drive structural changes when the numbers tell you something is broken
Identify what to automate, what to keep high-touch, and build the connective logic between both
Create documentation and operational infrastructure that scales beyond any single person - including you
Partner with founders and leaders across Sales and Marketing on new service launches - owning the operational planning and execution, not just the advisory input

5-8 years of experience in strategy, operations, consulting, or a high-growth startup environment - with a track record of moving from diagnosis to execution

Background in consulting, investment banking, or a strategy role at a fast-scaling company is a strong plus
Marketplace or service operations experience is a strong plus - counselors, coaches, contractors, or service providers at scale

Health, dental, and vision - base plans 100% employer paid | Flexible PTO | 401(k) with match
Amazing people with a great vision and values
Health, dental, and vision insurance, base plans 100% employer paid
Flexible paid time off (PTO) and paid holidays

Inspira Education Group.
Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.

This listing is sourced directly from Inspira Education Group's careers page and normalized into a canonical job model.