Mtb
Teller - Perinton Branch
Fairport, NY
Sponsorship not specified$18k-$26kDetected 2 days ago
AuditingCustomer SupportCommunicationCritical ThinkingTime ManagementAdaptabilityInternal Audit
About the role
- Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions.
- Processes a variety of financial transactions in an accurate and efficient manner.
- Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Responsibilities
- Transition identified sales opportunity and provide introduction to appropriate banking partner.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Requirements
- Ability to stand for long periods of time
- Ability to lift light to heavy objects weighing 5lbs - 30 lbs.
- Ability to read fine print
- Proven ability to demonstrated exceptional customer service
Nice to have
- Bilingual based on branch needs
Skills
- Proven verbal communication skills
- Proven interpersonal skills
Compensation
- The pay range for this position is $18.00 - $26.21 Hourly (USD).
Benefits
- It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand.
Company info
- Educate our customers through shoulder-to-shoulder digital demonstrations
- Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.
- Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner.
This listing is sourced directly from Mtb's careers page and normalized into a canonical job model.