Remote
Manager Onboarding Operations AMER
Remote-Amer · Full-time
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About the role
- This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, Onboarding Operations, joining our Onboarding team.
- The Manager is responsible for people leadership, delivery quality, compliance, operational performance and continuous improvement across the employee onboarding lifecycle.
- To be successful, you will bring strong operational leadership, sound judgement and a commitment to high-quality employee and customer outcomes.
Responsibilities
- Lead, coach and mentor an aligned team of Onboarding Operations Specialists, creating an inclusive, high-performing environment.
- Own team performance, delivery quality and achievement against agreed operational targets and service standards.
- Manage all aspects of people leadership, including motivation, feedback, performance reviews, difficult conversations and conflict resolution.
- Collaborate with Managers globally to drive operational change, share good practice and maintain alignment across regions.
- Continuously identify and implement improvements to onboarding processes, operational controls and the employee and customer experience.
- Support reporting, audit, compliance and data-integrity initiatives.
- Lead adoption of approved AI and automation tools within the team, ensuring appropriate training, controls and human oversight.
- Partner with operational excellence, data and technical specialists to define operational requirements, test solutions and support implementation. The Manager owns the operational problem and team adoption rather than complex technical architecture.
- We make it possible for businesses of all sizes to recruit, pay, and manage international teams.
Requirements
- Demonstrated people-management experience in a high-volume operational environment.
- Strong stakeholder-management skills, with the ability to work effectively across teams and communicate clearly during complex or sensitive situations.
- Experience leading change and helping teams adopt new tools or ways of working
Nice to have
- Writes and speaks fluent English
- Experience working remotely is considered a plus, but is not required.
Compensation
- Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate.
Benefits
- flexible paid time off
- flexible working hours (we are async )
- 16 weeks paid parental leave
- budget towards co-working spaces, learning and wellness (including gym memberships)
- mental health support services
- home office budget & IT equipment
- As a global company, each country works differently, but some benefits/perks are for all Remoters:
- Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate.
Company info
- If you are energetic, curious, motivated and ambitious, be part of our world.
- At Remote we have international operations and a globally distributed workforce.
- We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
This listing is sourced directly from Remote's careers page and normalized into a canonical job model.