EliseAI

Customer Training Specialist

New York City

Sponsorship not specified$90k-$130kDetected 82 days ago

RESTAgentic AIAccessibilityOnboardingCustomer SuccessCommunicationOrganizational Skills

About the role

EliseAI is looking for a Customer Training Specialist to ensure a seamless onboarding process and transition for our clients as they adopt our products.
This role requires a blend of customer-facing interactions, content creation, technical expertise, and a proactive approach to gathering and incorporating client feedback.
Conduct thorough onboarding sessions with new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively

Develop and deliver engaging training sessions, both in-person and remotely, tailored to the specific needs and preferences of each client
Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiences
Move at rocket speed, build something massive.
We're scaling fast, solving real client problems with precision and ambition. Here, you own your impact
We hire the best, expect the best, and give you the masterclass of your career. It's hard, it's intense, and it's the most rewarding work you'll ever do. If you're hungry, driven, and ready to build something massive, climb aboard.
Here, you own your impact; full autonomy, no micromanagement, no fluff.
If you're hungry, driven, and ready to build something massive, climb aboard.

4+ years of experience in a customer-facing role, preferably in customer success, training, teaching, facilitation, or a related field
Strong communication and presentation skills, with the ability to convey complex information in a clear and understandable manner
Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products or services
It's not often that you can get in on the ground floor of a funded startup that's scaling.

The salary range for this role is $90,000 - $130,000.
EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package.
Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process.
Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

In addition to the growth and impact you'll have at EliseAI, we offer competitive salaries along with the following benefits:
Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
Fitness & home services stipend to cover part of your expenses so you can focus on what matters
Unlimited vacation and paid holidays
EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package.
Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

Proactively seek feedback from customers throughout the onboarding process, identifying areas for improvement and implementing strategies to address any gaps or challenges
Act as a liaison between customers and internal teams, advocating for client needs and contributing to product enhancements based on user feedback

This listing is sourced directly from EliseAI's careers page and normalized into a canonical job model.