SECU

Associate Member Services Representative

Raleigh-Poole Rd · Junior

Sponsorship not specified$10k-$15kDetected 8 days ago

CommunicationProblem Solving

About the role

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance.

Operate a drive-through window as needed.
Organize, file and scan documents daily.
Maintain daily and monthly records for various reports - i.e., return items, forgeries.
Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union.

Must have good communication skills, both verbal and written.
Must have good problem-solving skills.
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations.
Must be able to comprehend and carry out job demands.
Must be able to comprehend phone calls.
Must be able to lift 10-15 pounds.
Preferred - Bachelor's degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).

Must have high school diploma or GED equivalent.
Bachelor's degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).

Begin learning to open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates with experienced MSR/MSO supervision.
Participate in additional training and continuing education to enhance knowledge of branch operations.

This listing is sourced directly from SECU's careers page and normalized into a canonical job model.