InvoiceCloud
Customer Success Manager
US - Remote
Sponsorship not specified$80k-$95kDetected 46 days ago
SalesforceCustomer SuccessCustomer SupportLeadershipCommunicationProblem SolvingOrganizational SkillsMicrosoft Office
About the role
- It's an award-winning, purpose-driven environment where top talent thrives.
- As the primary advocate for your clients, you will guide day-to-day engagement, strengthen retention, influence digital adoption programs, and identify opportunities for product expansion.
- Success Profile At InvoiceCloud, success is anchored in our core competencies.
Requirements
- Strong relationship management experience with a track record of driving retention and growth
- Experience supporting clients in person and via virtual communication tools (Teams/Zoom)
- Customer-driven and results-oriented, with the ability to influence decision-making
- Experience working independently and managing multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office tools and Salesforce
Nice to have
- Background in electronic billing, payments, merchant services, or related SaaS platforms preferred
Compensation
- Base salary is one component of total compensation.
- $80,000 - $95,000 USD
Benefits
- We offer a competitive benefits program including:
- Medical, dental, vision, life & disability insurance
- Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
- Mental health resources
- Paid parental leave & Backup Care
- Tuition reimbursement
- Employees may also be eligible for an annual bonus or commission.
- This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.
Company info
- InvoiceCloud does not accept unsolicited resumes from agencies.
- Please do not forward resumes to our job aliases, employees, or any other company location.
- InvoiceCloud is not responsible for any fees associated with unsolicited submissions.
Equal opportunity
- If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact jobs@invoicecloud.com.
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This listing is sourced directly from InvoiceCloud's careers page and normalized into a canonical job model.