TruMed Systemsorporated
Sr. Customer Success Manager
Los Angeles, San Francisco, Austin · Senior
Sponsorship not specifiedDetected 326 days ago
Growth MarketingSalesAccount ManagementBusiness DevelopmentCustomer SuccessResearchAdaptability
About the role
- You serve as a strategic advisor and primary relationship owner for a portfolio of high-priority accounts, balancing growth strategy, marketing execution, and operational delivery simultaneously.
Responsibilities
- Lead end-to-end Truemed implementation for high-impact merchant partners, ensuring seamless technical integration and marketing activation from day one.
- Collaborate with the growth marketing team to design and launch campaigns that maximize merchant awareness, customer adoption, and ongoing engagement.
- Provide white-glove service to key merchant partners - educating them on best practices, gathering product and marketing feedback, and deepening trust-based relationships over time.
- Manage multiple high-priority accounts simultaneously, balancing strategic growth initiatives with day-to-day operational execution.
- Analyze merchant performance data continuously to identify trends, surface opportunities, and drive measurable improvements in transaction volume and ROI.
- Revenue grows across the portfolio through proactive identification and execution of high-impact opportunities, with each merchant treated as a long-term strategic partner.
- Intellectually curious: You learn quickly, absorb new information readily, and understand your own strengths and limitations - knowing when to act independently and when to ask for help.
- You learn quickly, absorb new information readily, and understand your own strengths and limitations - knowing when to act independently and when to ask for help.
Requirements
- Backgrounds that translate well include early-stage startup executives, business development professionals, sales operations leaders, consultants, and individuals with finance experience.
- no strict education or experience requirements.
- Proven ability to work cross-functionally and communicate effectively with both internal teams and external partners.
- Strong analytical skills and comfort with data-driven decision-making.
- Ability to manage multiple projects simultaneously and perform well in a fast-paced environment.
- Experience in growth marketing, partner success, or strategic account management is a plus.
- Familiarity with the health, wellness, or fintech industries is highly valued.
- Exhibits autonomy and maturity, with a strong drive to create the best possible merchant experience in health and wellness.
- Adaptable and resourceful, with a willingness to learn quickly and solve problems creatively.
- Compensation and Benefits
- Comp and equity in the top decile for Series A startups
Nice to have
- Demonstrated history of successful execution is strongly preferred
Compensation
- Today's healthcare system spends less than 3% of the $4.3T in annual spending on prevention.
Benefits
- Truemed partners with marquee health brands - including Peloton, ARMRA, and Sleep Number - to unlock HSA and FSA spending for their customers.
- The intersection of health, fintech, and consumer behavior is where Truemed operates.
- This role sits at the center of it, turning merchant relationships into measurable health and business impact.
- Today's healthcare system spends less than 3% of $4.3 trillion annually on prevention.
- You are passionate about putting metabolic habits at the center of health and motivated by Truemed's goal of reversing chronic illness.
- Demonstrated history of successful execution is strongly preferred; no strict education or experience requirements.
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This listing is sourced directly from TruMed Systemsorporated's careers page and normalized into a canonical job model.