Pendulum Intelligence Jobs

Pendulum Intelligence Jobs

Solutions Engineer

Remote (United States)

Sponsorship not specified$90k-$140kDetected 26 days ago
PythonAlgorithmsPostgreSQLCloud PlatformsMachine LearningData EngineeringNLPComputer VisionCybersecurityProduct ManagementProduct StrategyProcurementCustomer SuccessCommunicationAdaptability

About the role

  • Diverse teams are the strongest teams because their plurality of experience enriches and expands the solution space and enriches decision-making.
  • These organizations depend on us to detect crises before they escalate, track narratives across platforms, and provide actionable intelligence under aggressive SLAs.
  • You'll explain these capabilities to both technical and executive stakeholders, demonstrating how they solve real-world problems in crisis response and risk mitigation.

Responsibilities

  • Design and deliver solutions for high-stakes clients, including Fortune 500 companies, PR & Comms firms, and government agencies.
  • Build compelling proofs of concept and demos: Create customized demonstrations that showcase Smart Alerts, RiskWand monitoring, AI-generated reports, and custom dashboards.
  • Partner across functions: Collaborate closely with sales teams to understand prospect requirements, work with product and engineering to translate client needs into technical specifications, and coordinate with Customer Success to ensure seamless client onboarding and ongoing support.
  • Your insights from customer engagements will directly influence platform development priorities and feature design.
  • You understand how enterprises evaluate technology, navigate procurement processes, and manage cross-functional stakeholder alignment.
  • Communication and Presentation Excellence: Deliver compelling demos and technical workshops to audiences ranging from hands-on analysts to C-suite executives at Fortune 500 companies.
  • You can manage multiple client engagements simultaneously, prioritize effectively, and solve problems independently while knowing when to pull in additional expertise.

Requirements

  • You can adapt your message to your audience, whether explaining ML algorithms to data scientists or business impact to communications directors.

Nice to have

  • Understand APIs, data pipelines, cloud infrastructure, and software integrations.
  • You can discuss system architecture, data flows, and technical trade-offs credibly with engineering teams while translating these concepts into business outcomes for non-technical stakeholders.
  • Can script with Python, PostgreSQL, or Athena on AWS.
  • Preferred AI tools experience with Claude and Cursor.
  • If not these, professional experience with other AI tools.
  • Domain Knowledge (Preferred): Familiarity with social media analytics, brand monitoring, crisis management, corporate communications, risk analysis, or intelligence operations.

Compensation

  • $90k-$140k

Benefits

  • Compensation The Solutions Engineer position offers a base salary range of $90,000 to $140,000, along with equity and comprehensive benefits.
  • Background in AI/ML concepts, particularly NLP, computer vision, or sentiment analysis, is a significant plus.

Company info

  • Pendulum offers unmatched social data coverage, ensuring companies never miss conversations they care about across video, audio, image, and text content - including YouTube, TikTok, Instagram, Snapchat, podcasts, Reddit, and more.
  • Based on proprietary machine learning (ML) technology, the Pendulum Intelligence platform has the most comprehensive social media coverage to help enterprise brands proactively identify opportunities and mitigate risks, enabling better decision-making across the organization.
  • We are deeply inspired by our mission, motivated by solving hard technical problems, and obsessed with our customers.
  • Fulfilling our mission demands bringing together a team with a broad range of backgrounds and experiences.
  • Diversity and inclusion are therefore core to our values and at the forefront of our hiring philosophy and day-to-day operations.
  • The Role at a Glance We are currently seeking a Solutions Engineer who can serve as the technical bridge between Pendulum's AI-powered platform and our enterprise clients' most critical challenges.
  • As part of this team, you will work directly with Fortune 500 companies, financial institutions, and government organizations to design, demonstrate, and implement social intelligence solutions that address complex use cases in crisis management, brand protection, competitive intelligence, and threat detection.
  • We are an insanely innovative startup transforming how brands understand consumers.
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