Restream Solutions

Customer Success Specialist

Austin

Sponsorship not specifiedDetected 33 days ago

SalesCustomer SuccessCommunicationTime ManagementMentoringAdaptability

About the role

Restream is looking for a driven and ambitious Customer Success Specialist to join our Global Sales team based in Austin, Texas.
Restream inspires over 11 million people worldwide to share their stories through live video and follow their dreams.
We believe that a small but highly driven and focused team can make a lasting impact in people's lives.

Conduct regular customer check-ins to maintain strong relationships, understand evolving needs, and identify opportunities to improve customer outcomes.
Partner with the Implementation Team when additional customer training, onboarding, or enablement is needed after go-live.
Act as the escalation point for ongoing customer issues, coordinating with Support, Billing, Technical teams, and other internal stakeholders to drive resolution.
Maintain and grow the revenue base by managing retention, renewals, and expansion opportunities.
Identify and drive upsell or expansion opportunities
Work closely with Sales, Support, Billing, Implementation, and Technical teams to ensure an exceptional customer experience.
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
Efficiently manages multiple accounts, demonstrating excellent time management skills to prioritize tasks and meet deadlines

Competitive cash compensation and equity packages for you to truly be a part of the Restream journey

Competitive cash compensation and equity packages for you to truly be a part of the Restream journey
Monitor account health, product adoption, usage trends, and key customer success indicators to proactively identify risks and opportunities.
Adaptable and flexible, capable of adjusting strategies to meet evolving customer expectations and industry trends
Proficient in analyzing customer data and key performance indicators to assess account health and make data-driven decisions

Serve as the primary point of contact for customers after go-live, owning the ongoing customer relationship and ensuring a smooth transition from implementation to long-term success.
Manage a book of business consisting of existing Restream customers on our self-serve and Enterprise plans.
Perform initial onboarding and adoption support for new customers, ensuring strong engagement throughout the customer lifecycle.
Passionate about live streaming, content creation, video technology, and helping customers succeed in a fast-evolving industry.
As the #1 multi-streaming solution, Restream enables organizations to communicate live with their customers across 20+ channels (YouTube, LinkedIn, Facebook, Instagram, TikTok + more) with the click of a button.
Our customers include Fortune 1000 businesses, Media Companies, Sports teams, Governments, Universities and Non-profits.
Restream was founded in 2015 and since then has seen incredible growth.
We are building a Sales Organization to better partner with our growing B2B customer base.

This listing is sourced directly from Restream Solutions's careers page and normalized into a canonical job model.