Pylon Labs
Software Engineer, AI
San Francisco
Sponsorship not specified$180k-$280kDetected 13 days ago
GoReactFull-Stack DevelopmentAWSGraphQLLLMsCustomer SuccessCustomer Support
About the role
- Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask.
- We're backed by a16z, BCV, General Catalyst, and Y Combinator.
- We're also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/.
Responsibilities
- Build prototypes, work independently, iterate quickly, and ship fast
- Build the platforms that power Pylon's AI features - prompt executions, search infra, and more!
- Have high autonomy, own things end to end, and project manage your own work
- Collaborate with a strong technical team of senior engineers from places like Samsara, Affinity, Airbnb, and Meta
- You're in SF or you're willing to relocate, you love working in-person, and you're serious about joining us to build a culture we will all love
- PYLON - THE AGENTIC SUPPORT PLATFORM PURPOSE-BUILT FOR B2B.
- For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work - investigating, resolving, and acting on every signal across every channel that matters.
- More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon.
Requirements
- You have a strong product sense and are able to quickly translate customer requirements into technical decisions in our codebase.
- You have a growth mindset, want to constantly improve, and want to receive feedback.
Compensation
- The base salary range for this position is $180k - $280k annually.
- Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience.
- Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Pylon.
Benefits
- This role is eligible for stock options, as well as a comprehensive benefits package.
Company info
- Build features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI
- Pylon is the only agentic support platform, purpose-built for B2B companies.
- faster responses, happier customers, and a system that continuously improves itself.
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This listing is sourced directly from Pylon Labs's careers page and normalized into a canonical job model.