LendingClub
Customer Service Advisor
Lehi, UT
Sponsorship not specifiedDetected 26 days ago
HRISCustomer SupportCommunicationCollaboration
About the role
- At Happen Bank, we take pride in helping our potential members improve their financial health through our ethos of service: Lending Care.
- As leaders in the market, we seek individuals who are inspired by our vision and embody our values.
- By joining the Virtual Banking team, you will have the opportunity to empower those who strive to achieve financial success.
Responsibilities
- Maintain an excellent understanding of bank products and services, procedures, policies, and appropriate regulatory issues in relation to deposit and transaction accounts, while providing empathetic and professional customer service
- Public Café in the building
Requirements
- Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home.
- While working, it is expected that you are not the primary caregiver to any pets, children or elderly
- 1+ year experience in retail customer service, banking, or call center
- You are comfortable with technology and capable of handling back-to-back phone calls and rapid switches between phone, email, and chat communications
- You can contribute to a positive team environment by actively engaging with your peers and leaders, seeking out and applying feedback, sharing ideas and best practices
- You are timely and reliable, as it is important to adhere to your daily schedule
- High school diploma or GED equivalent required
- Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard and wearing a headset.
- Have a strong understanding of Happen Bank products/services with the ability to a dapt to new situations by thinking critically, and providing solutions to our members
Compensation
- 401(k) match up to 4% ($5,000 per year max)
Benefits
- Generous paid time off
- Wellness program with cash incentives and more!
- Help members understand their available options and plan what benefits them financially, as well as emotionally
- Onsite gym, locker room, showers and a bike room
Company info
- LendingClub currently offers virtual, hybrid in-office, and fully in-office options so that you can request to work where you perform your best.
- We are asking for flexibility going forward as circumstances change and we evaluate transitioning teams back to work in the office.
- Take inbound phone calls, chats, and/or emails while accurately completing online account transactions, maintenance, and service requests from customers
- Last year, 57% of our new Operations managers were promotions from within the company.
Visa & Work Authorization
- Position ineligible for visa sponsorship.
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This listing is sourced directly from LendingClub's careers page and normalized into a canonical job model.