OpenTable
Account Manager - Central Queue (French Speaking)
USA (Remote)
Sponsorship not specified$60k-$70kDetected 12 days ago
SalesforceCRMAccount ManagementCustomer SupportLeadershipCommunicationTime ManagementPublic Speaking
About the role
- Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion.
- We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process.
- Churn is reduced by working with and demonstrating the value of our products and services to restaurants.
Responsibilities
- You will share data with restaurants to change behavior and drive adoption
- Respond to restaurant partner concerns from our Customer Support and field teams
- Self-motivated with tried ability to perform well under pressure and against bold goals and deadlines
- The Account Manager CQ drives engagement, increases reservation availability and decreases churn for our customers.
- Are you in the business of building and managing relationships?
Requirements
- With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive.
Nice to have
- Experience using Salesforce of equivalent CRM solution is a plus
- Bachelors degree and/or equivalent preferred
Compensation
- Work from (almost) anywhere for up to 20 days per year
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
Benefits
- You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers.
- Paid parental leave
- Generous paid vacation + time off for your birthday
Company info
- You will lead the overall management of our most valuable business segmentation of customers
- You will enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability
- Perform presentations and training remotely to restaurant customers
- You will encourage customers to think differently about their business in ways that will help both parties achieve success
- Skilled at presenting new points of view to customers that reframe and challenge the way they view their business
- Every employee at OpenTable has a tangible impact on what we do and how we do it.
- You'll also be part of a global team and its portfolio of metasearch brands.
- Hospitality is all about taking care of others, and it defines our culture.
- It is our mission to look after each valuable customer, and we quickly assess their needs and work to address those needs efficiently.
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This listing is sourced directly from OpenTable's careers page and normalized into a canonical job model.